Senior Account Manager for Benelux

Job title: Senior Account Manager for Benelux

About the Role As Senior Account Manager for Benelux, you will own a large and strategic book of business across the majority of Dutch universities. You will serve as the commercial owner of these relationships—responsible for growth, retention, and long-term partnerships.

What You'll Do

• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
• Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs; develop proposals and close expansion deals.
• Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization; create and execute engagement plans with regular executive touchpoints.
• Lead structured Quarterly Business Reviews (QBRs) to demonstrate business value, review success metrics, and align on future outcomes; prepare data-driven presentations showing ROI and adoption trends.
• Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve; align internal resources to support success metrics and long-term goals.
• Maintain accurate churn forecasts by monitoring account health and risk indicators; use data to predict churn and implement proactive retention strategies; report churn risk and mitigation plans to leadership.
• In partnership with Customer Success, identify and assess risks that could impact satisfaction, retention, or revenue; develop risk mitigation plans and act as the primary contact for critical account challenges.

What We're Looking For

• 5+ years of account management experience in a SaaS environment.
• Excellent written and verbal communication skills in Dutch.
• Proven ability to manage a large book of business with multiple accounts and a track record of meeting quotas.
• Ability to develop and execute account strategies aligned with customer goals and business outcomes.
• Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
• Skilled in building multi-threaded relationships, including executive-level engagement.
• Exceptional verbal and written communication to lead QBRs and influence stakeholders.
• Proficiency in forecasting, risk assessment, and interpreting success metrics.

Nice to Have

• Experience working with higher education customers or within the Benelux market is a plus.

Compensation & Benefits

• Tuition reimbursement of up to $4,000 CAD for continuing education through SkillsWave.
• Flexible work arrangements.
• 2 Paid Days off for SkillsWave-related activities.
• Employee wellbeing programs, retirement planning, and wellness reimbursements.
• Home internet reimbursements and dog-friendly offices.
• Employee referral program and social events.