Senior Account Executive

Senior Account Executive

As an Enterprise Account Executive, you will be a key driver of growth, helping UK enterprise organisations modernise their customer and employee experiences using Genesys AI-powered cloud solutions.

You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry-leading orchestration platform.

Experience

• You’ll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

Key Responsibilities

• Accelerate Pipeline & Growth

• Identify, create, and expand new business opportunities across enterprise accounts.

• Engage executives with a compelling AI-driven transformation vision.

• Engage & Inspire Clients

• Explore customer challenges and align them to Genesys’ AI, digital, and orchestration capabilities.

• Create value-led proposals that showcase measurable business outcomes.

• Execute the Genesys Way of Selling

• Lead complex SaaS deals with discipline and precision using MEDDPICC.

• Run world-class discovery, build champions, and navigate multi-stakeholder environments.

• Become a Trusted Advisor

• Influence C-level decision-making with market insights and thought leadership.

• Help customers understand how AI can optimise operations, elevate experiences, and drive ROI.

• Win Together

• Collaborate with SDRs, solution consultants, marketing, and customer success teams.

• Represent and embody One Genesys values in every interaction.

• Minimum Requirements

• Proven track record selling enterprise SaaS or Cloud/Digital solutions.

• 7+ years managing and closing complex sales cycles.

• Experience with MEDDPICC methodology.

• Strong business acumen, communication, negotiation, and stakeholder engagement skills.

• Evidence of consistent overachievement

• Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

• Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

• What Happens After You Apply After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

• Stay Connected

• Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

• Get notified about relevant opportunities.

• Be the one building what's next - where AI, experience and impact come together.

• Employee Referral

• If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

• About Genesys

• Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit genesys.ai.