Senior Account Director

Senior Account Director

About the Role

Qualified Digital is seeking a Senior Account Director, who will lead a portfolio of strategic client accounts, serving as a trusted advisor while driving account growth and long-term partnerships. They will combine strategic thinking with hands-on leadership to help clients achieve their business goals through innovative digital marketing solutions.

We're looking for someone who brings executive presence, strong business acumen, and a collaborative mindset. You'll build lasting client relationships, identify opportunities for growth, lead cross-functional teams, and help deliver exceptional work that drives results—for both our clients and Qualified Digital.

Position type: Full time (US based - preference for someone on the West Coast) Location: Remote

Responsibilities

• Client Relationship Management

• Builds trusted client relationships by serving as a strategic advisor on their business objectives, digital strategy, and innovative solutions—with a focus on satisfaction, retention, and long-term growth.

• Owns the growth and health of the account by establishing revenue and expansion goals, while driving client satisfaction, performance, and long-term value.

• Gain deep expertise in clients' business goals and objectives to provide strategic guidance.

• Serve as the “voice of the client” in internal discussions, ensuring their needs and priorities are represented.

• Leads client-facing financial communications, proactively addressing budget updates, scope changes, and resourcing shifts. Partners with internal teams to develop solutions and ensures alignment with client expectations and contractual agreements.

• Demonstrated experience managing multiple senior client stakeholders across separate business units. Skilled at leading complex discussions, navigating competing priorities, and building alignment among diverse stakeholder groups to drive successful outcomes.

• Strategic Leadership & Account Growth

• Oversees, grows, and expands a book of key accounts, comprising $5-7M in revenue.

• Drives the strategic direction of key growth accounts, developing proactive, innovative account plans that deliver fresh ideas and business growth opportunities.

• Collaborate with clients to identify new opportunities for expansion, driving increased value and services.

• Manage accurate pipeline reporting, ensuring clear visibility into opportunities and progress.

• Oversees the client financial health and profitability, using insights to inform strategic recommendations.

• Collaboration & Execution

• Work cross-functionally with internal and external teams to move ideas from strategy and planning to execution, measurement, and optimization.

• Develop high-quality briefs, presentations, statements of work, and other key materials to advance client initiatives.

Requirements

• 8 years of applicable account/client service management experience with a proven track record of success in managing and growing client accounts.

• Healthcare Industry experience preferred (and/or experience in other highly regulated industries) preferred.

• Strong digital expertise, with a bonus for technical knowledge in platform integrations, CMS execution, and digital ecosystems.

• Experience owning full-service engagements for clients, including strategy, planning, digital initiatives, websites, apps, and media.

• Willingness to roll up sleeves and actively contribute at all levels.

• Strong team player who effectively collaborates and brings in the right people to execute projects successfully.

• Strongly preferred experience using AI to transform marketing programs, improve efficiency, and unlock new opportunities for clients.

• Applicants who’d like to be considered for a full-time position must be US based.

• The target range of base compensation for this role is $160,000 - $180,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

• About QD

• Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. We specifically focus on the integration of systems related to experience strategy and design, WCM/CMS strategy, and implementation, optimization and personalization, marketing automation, CDP, and data analytics.

• QD is a team of experts who know the value of building connections for our clients – and ourselves too! Our mission is to advance the healthiest and most connected brands around. We’re looking for people with unique voices and talents, insatiable curiosity, and a desire to be recognized for all that you are and do to help us create and orchestrate experiences & operations that are connected, human and intelligent.

• As a woman-owned and LGBTQIA+-owned business, we understand that diversity isn’t a box to tick or a quota to hit; it’s in the very fabric of the work we do. Even if you don’t feel you meet every single qualification listed above, we strongly encourage you to apply – especially if you are in a historically-disenfranchised group. QD is dedicated to creating an inclusive, welcoming employee experience for all, regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability.