About this role
About Virtual Identity
Virtual Identity (VI) is a digital agency built on Human-Centered Business Growth: combining empathy for people with insight from data to drive real digital success. With around 140 colleagues across Freiburg, Munich, Vienna, and Porto (and remote), we cover the full spectrum from Consulting and UX Research to UX/UI Design, Software Development, and Digital Marketing — always learning in close collaboration with our clients.
Read this first: What this role is about This is a client-lead role. You own client relationships and the commercial growth that comes with them. No disciplinary responsibility. At VI leading isn’t about hierarchy or reporting lines. You set direction and get people pulling towards it, but you don’t manage them on paper. Not an operational project role. You do not manage or run projects or manage delivery day-to-day. If what energizes you is owning the client and growing the business - rather than carrying disciplinary responsibility or running project operations - you are in the right place!
What you will do:
The Client Relationship. You build close, trusting partnerships with a portfolio of clients and are their primary point of contact.
The Business Value. You do not just process briefings. You actively help client to uncover and solve their real business challenges.
The Order Volume. You turn business challenges of your clients into signed offers. Together with the Client Partner team you are accountable for the agency’s annual order volume.
The Account Rituals. You shape the account team rituals to create the right atmosphere, ambition and dedication to deliver outstanding results that win the clients’ hearts and minds.
What we expect:
A genuine pull towards owning client relationships, commercial growth and energizing the team around the client.
At least 6 years in client service, account management or consulting (agency side or in-house).
A completed university degree (engineering, economics or similar) or a comparable qualification.
A strategic mindset and real enthusiasm for digital topics.
Curiosity about people: You connect easily, listen closely and quickly see what matters.
Proficient English and very good written and spoken German is Mandatory.
What you can expect from us
Exciting projects with well-known brands, a team of motivated colleagues who genuinely enjoy working together, and continuous learning through our VI Academy. Whether you're based in one of our offices or working fully remote, we give you the room to grow — professionally and personally.
Sound like your kind of place? We'd love to hear from you.