Seller Support Specialist (FTC)

takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist - FTC to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.

Your responsibilities will include:

• Address and escalate Marketplace seller & customer queries via tickets & phone calls.

• Engage with internal Takealot stakeholders to resolve Marketplace queries.

• Assist with ad-hoc data capturing and admin tasks as required.

• Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills required

• Customer Obsessed.

• Pragmatic & Organised.

• Strong prioritization and time management skills.

• Excellent verbal and written communication skills.

• Great interpersonal skills and strong team player.

• Stakeholder management is a plus!

Attributes required:

• Thinks like an owner.

• Solutions-oriented - you have a can-do attitude and high energy.

• Curious, a love for problem-solving, learning and the ability to think on your feet.

• Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!

• Analytical mindset. You can use data to inform decisions if required.

Qualifications & Experience required:

• Senior Certificate or Higher.

• Minimum 3 years experience in a customer service role.

• Excel, SQL, and Zendesk experience (advantageous).

• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

• We are short on ego and high on output.

• We are doers and not only thinkers, it's all in the execution after all.

• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright

• is an expert at doing, who can not only design but also execute

• is analytical, able to use data to make decisions

• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)

• is passionate about the potential of e-commerce and delivering a world-class customer experience

• is entrepreneurial, thrives under change, accepts it is a constant and always looks for solutions to do something better and faster

• is business SMART. Able to think about problems from a business perspective using technical and product input;

• is curious and challenges the status quo

• is innovative and enjoys iteration

• is collaborative

• will be at the cutting edge of developing new concepts for takealot.com

• thinks like an owner of the business

• is SMART, has INTEGRITY and is HARD WORKING

• If you meet the above, you are an Extraordinary Mind, so join us!

• Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.