About this role
Job title: Self-Service Portal Coordinator
About the Role The Self-Service Portal Coordinator will oversee River City Sportplex's self-service portal for online booking of individual events (Freestyle, Stick & Puck, Drop In Hockey) and for purchasing punch passes. The role ensures a seamless customer experience from account creation through booking and on-site check-in, and helps users navigate the calendar views (day/week/month/category).
What You'll Do
- Manage the self-service portal for online event bookings and punch passes
- Support customers in creating accounts, making bookings online, and signing in at the front desk upon arrival
- Ensure calendar filters by day, week, month, or category are accurate and user-friendly
- Communicate that group camps or clinics are not offered through the portal and direct customers to the website for those registrations
- Provide assistance and point of contact for portal-related questions
- Promote online booking to save customers time
What We're Looking For
- Experience with online booking systems or customer self-service portals
- Strong customer service and communication skills
- Ability to explain calendar views and filtering options to users
- Familiarity with River City Sportplex operations (or similar venues) is a plus
- Proactive problem-solving and attention to detail
Nice to Have
- Experience with ezFacility or similar event management platforms
- Knowledge of event scheduling and front-desk operations