About this role
About the Role
As a Self Service Feature Specialist at Addigy, you’ll focus on promoting and supporting the Self Service portal that lets Apple users install admin-approved apps and scripts, request support, and receive guided notifications—all within a branded, secure experience. The role aims to help IT teams reduce support tickets by delivering the right tools instantly across macOS, iOS, and iPadOS.
What You'll Do
- Promote and support Addigy's Self Service portal to end users, enabling admin-approved apps and scripts without requiring admin rights.
- Enable real-time help through live chat and ticketing integration to speed resolutions and reduce delays.
- Manage branding and customization of the Self Service experience (logo, colors, messaging) and tailor available apps by policy for different user groups.
- Ensure alignment with Apple device management security standards and simplify software deployment for remote teams.
- Help users access the tools they need instantly, reducing unnecessary support requests.
- Communicate features and FAQs clearly to users and internal teams.
What We're Looking For
- Experience explaining enterprise software features and benefits to non-technical users.
- Understanding of admin-approved app/script deployment and policy-based access in an Apple device management context.
- Familiarity with live support, ticketing systems, and in-app notifications.
- Strong written and verbal communication skills and the ability to translate product capabilities into customer value.
Nice to Have
- Experience with branding or marketing software features for enterprise customers.
- Familiarity with Apple device management security standards would be a plus.
Frequently Asked Questions
What is Addigy Self Service and how does it help end users? Addigy’s Self Service portal empowers users to install admin-approved apps, run IT-approved scripts, request support, and get guided notifications—all from a secure, branded app. This reduces support tickets and speeds up troubleshooting for remote teams.
Can IT control which apps and scripts appear in Self Service? Yes. Admins select which apps and scripts are made available by policy, tailoring the Self Service experience for different user groups, departments, or organizations while maintaining Apple device management security standards.