Segment & Propositions Manager

Segment & Propositions Manager

Salary £61,344 - £68,160 pa Locations: Bristol, Birmingham, Edinburgh, Leeds and Manchester Hours: 35 hours per week Working pattern: Hybrid, involving spending at least two days per week, or 40% of your time, at one of our office sites End date: Sunday 04 October 2026 Job type: Permanent

We’re rebooting an icon and building the future of finance.

Help shape the future experience of one of our most important customer segments. We’re looking for two Segment Managers to join our Consumer Segment Function and help deliver better outcomes for Later Life customers. This customer group plays a significant role in the Group’s growth, retention and engagement ambitions, and you'll have the opportunity to influence propositions, customer journeys and strategic priorities that make a real difference.

Working across the Group, you’ll combine customer insight, commercial understanding and proposition development expertise to identify opportunities, shape recommendations and drive delivery. You’ll work with colleagues across product, digital, marketing, servicing, finance and risk teams to ensure activity remains focused on what matters most to customers and delivers measurable business outcomes.

As a Segment Manager, you'll:

• Drive performance across key measures including retention, engagement, balances, income and customer outcomes.
• Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making.
• Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes.
• Shape customer propositions, journeys and engagement activity that improve both customer and commercial performance.
• Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution.
• Champion inclusive and responsible customer outcomes, ensuring accessibility, vulnerability and digital inclusion considerations are embedded throughout delivery activity.

Why Lloyds Banking Group? Like the modern Britain we serve, we’re evolving. Investing in our people, data and technology to transform how we meet the changing needs of millions of customers. You'll join a business focused on shaping finance as a force for good, where colleagues are empowered to challenge thinking, bring new ideas and help create better outcomes for customers. Whether developing new propositions, improving customer experiences or influencing strategic decisions, you'll have the opportunity to make a meaningful impact while continuing to grow your career.

What you’ll need

• Business & Commercial Insight: Use customer, market and commercial insight to understand performance drivers, identify opportunities and support decisions that improve customer and business outcomes.
• Critical Thinking: Analyse complex information, assess options and translate insight into practical recommendations.
• Customer Centricity: Demonstrate a strong understanding of customer needs and use those insights to shape propositions, journeys and engagement activity.
• Data Literacy: Comfortable interpreting customer and commercial data, identifying trends and generating insights that support proposition development and performance improvement.
• Managing Key Relationships: Build effective relationships across multiple teams, coordinating activity and influencing stakeholders to deliver outcomes in a complex environment.
• Risk Management: Operate within governance, risk and control frameworks to help ensure strong customer, conduct and commercial outcomes.

Experience that would be useful

• Financial services or regulated industry experience.
• Proposition development, customer journey design or customer experience improvement.
• Experience delivering performance improvement initiatives across large organisations.
• Knowledge of customer segmentation, retention or engagement strategies.
• Experience balancing commercial objectives with customer and conduct outcomes.

About working for us We’re committed to an inclusive workplace and creating a diverse organisation that reflects modern society. We welcome applications from all suitably qualified candidates and are committed to an inclusive recruitment process. If you require reasonable adjustments, please let us know and we’ll provide the support you need.

Benefits include:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?