About this role
About the Role
The Segment Manager will lead and supervise the Segment organization unit, driving the achievement of defined objectives and KPIs. This role focuses on governance, standard adherence, process execution, and shaping service delivery improvements in collaboration with the team. What You'll Do
- Manage and supervise the Segment org unit according to defined objectives and KPIs.
- Identify potential for improvement in area of responsibility, offer consulting and contribute to improvement of service delivery.
- Take responsibility for standard & governance adherence and process execution.
- Lead direct reports in the area of responsibility.
- Plan the regular team activity to cover all the activity stages and reply to all the requests received.
- Define the team members’ objectives, tasks and responsibilities. Provide clear instructions, monitoring and evaluation of the results.
- Identify the training and development needs of direct reports, follow the subordinates' professional development and provide assistance for using newly acquired knowledge.
- Propose and apply measures for improvement.