Security Supervisor- PT- The Roxian

Job title: Security Supervisor- PT- The Roxian

About the Role

The Security Supervisor is responsible for supervising and coordinating activities of the security department and staff within the venue, with potential management duties under the Security Manager and Operations Manager.

What You'll Do

• Direct and supervise the security staff and other employees performing security services for guests.
• Provide guest service by greeting and assisting guests and responding to guest inquiries and complaints.
• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event-specific details and managing breaks.
• Assist the Operations Supervisor and Operations Manager to ensure compliance with all policies and procedures that relate to the security department, as well as local, state and federal laws and regulations.
• Oversee productivity and work assignments of the security staff and communicates with the designated Manager about any challenges and status of all assignments prior to the conclusion of the shift.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Sets up/ tears down ingress and decide when to open/close smoking section throughout the evening.
• Lead team at end of show to close the venue- this includes taking out the trash, clearing the balcony and emerald room of any debris, sweeping, moving the barricade into place, and removing any trash from around the outside perimeter of the venue.
• Train and evaluate security team members in venues.
• Assign and schedule team members to specific duties.
• Role model and enforce safety, health, and security.

What We're Looking For

• Experience supervising security staff and coordinating security operations in live events or venue settings.
• Strong guest service orientation and communication skills.
• Ability to lead, train, and mentor security staff and conduct ongoing training and briefings.
• Knowledge of security policies and procedures and compliance with local, state and federal laws and regulations.
• Ability to manage shifts, assignments, and performance; effective communication with management.
• Commitment to safety and the welfare of guests and staff in a live-event environment.