Security Operations Supervisor

Department: Aviation Department

Salary: $34.40 - $49.43 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Security Operations Supervisor oversees implementation of security requirements as stipulated in the Airport Security Program (ASP) and accompanying federal, state and local regulations. Develops, supervises, and participates in airport security and incident response activities of the Security Operations Agents, and Security Operations Coordinators. Supervises and participates in the work of Airport Credentialing Officers. Supervisor specific duties include organizing shift resources, preparing for and responding to minor and/or catastrophic events, assigning and routinely adjusting shift responsibilities, developing and conducting divisional training and administering comprehensive performance reviews. Also, responsible for developing, interpreting and issuing intricate verbal and written instructions. Supervisors must act decisively and exercise independent judgment within established policy, regulations and procedures in a dynamic, high paced airport environment. This position requires the ability to multitask, prioritize responsibilities, establish and maintain effective working relationships with emergency response, law enforcement, internal personnel and business partners while representing the Airport and the City of Charlotte in a professional, customer service focused manner.

MAJOR DUTIES & RESPONSIBILITIES:

1. Act as the primary point of contact and subject matter expert for security and other related incidents.

2. Oversee the appropriate response and investigation of all actual and potential security incidents.

3. Participate in the administration of the Security Notice of Violation which

includes ensuring violations issued by subordinates are compliant with

departmental, local, state, and federal rules, regulations, laws, and security

directives and participate in appeal hearings.

4. Complete security related audits to airport infrastructure and tenants.

5. Oversees airport security related activities on airport property.

6. Oversees security response to alarms, medical and other calls for assistance and incidents on Airport property per appropriate protocols.

7. Assist airport stakeholders with matters related to security and airport

operations.

8. Respond to airport emergencies and incidents, supervise and direct response of

internal and external personnel in accordance with the National Incident

Management System (NIMS), Airport Emergency Plan, Airport Security Plan, and other plans, policies, procedures, and regulations governing emergency

response.

9. Establish and maintain effective working relationships.

10. Act decisively and exercise independent judgment within established rules,

regulations, and procedures, to ensure the safety of persons and security of

property. Respond calmly and effectively in emergency situations. Maintains

situational awareness and takes appropriate action in response to potential

hazards.

11. Liaise with other airport stakeholders to enhance security posture and incident response effectiveness.

12. Communicate effectively verbally and in writing, including operating radio

equipment.

13. Proactively manage logistical requirements and other collateral assignments

associated with a medium sized fast paced operating environment.

14. Maintain accurate records and produce succinct detailed reports. Review and edit submissions of subordinates.

15. Oversee the interaction of Credentialing officers with CLT customers to process various security-related background checks including fingerprinting, employee vetting and issuance of employee identification badges.

16. Oversee administration of training for employees who access secured areas and drive on the AOA.

17. Maintain accurate records and produce reports.

18. Represent the Aviation Department when management is not present.

SUPERVISORY RESPONSIBILITIES:

1. Supervise and participate in the work of Security Operations personnel including Security Operations Agents, Security Operations Coordinators, and Airport Credentialing Officers, including organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.

2. Participate in the recruitment of subordinate personnel as required to fill vacant positions in a timely manner. Activities include coordination with Aviation Department Human Resources to post vacant positions, review applications and written assessments/questionnaires, conduct interviews, and select qualified candidates.

3. Review and edit submissions of subordinates.

4. Monitor the training progress and assist with employee development.

5. Conduct new employee onboarding.

6. Conduct employee separations.

7. Assist the Assistant Security Operations Manager with administrative

responsibilities.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Thorough knowledge of 49 CFR Part 1542, Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA issued security directives, national amendments, and information circulars related to airport security, or the ability to obtain such knowledge within 30 days of hire.

• Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can obtain such knowledge within 30 days of hire.

• Knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, Teams, SharePoint, One Drive, etc.), WorkDay, E-Builder, and other computer-based applications or the ability to obtain such knowledge within 30 days. Skill in:

• Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.

• Skills to communicate clearly and effectively in writing.

• Skills to effectively organize data and prioritize resources during routine and special operations.

• Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders.

• Skills to participate in the work and effectively supervise employees who monitor security areas, complete reports, and issue violations. Ability to:

• Ability to work in an airport environment which includes the non-movement of the airfield.

• Must demonstrate strong situational awareness and be able to work in a fast paced airport operating environment.

• Ability to recognize potential threats and respond quickly and calmly under emergency situations.

• Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances.

• Ability to deal courteously and firmly with the traveling public, airport employees/workers, airport stakeholders and those seeking access to restricted areas.

• Ability to work independently or as part of a team.

• Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers, and others.

• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.

• Ability to communicate clearly and effectively with diverse populations.

• Ability to effectively communicate in writing, complete paperwork, and generate reports.

• Ability to be clearly understood over radio and phone communications.

• Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.

• Ability to operate complex computerized systems to include closed circuit television cameras, access control, identification management, credentialing and badging, security alarm, event logging, report writing, and other systems in an airport operations environment. This includes the ability to utilize standard desktop/laptop computers, mobile devices and common software functions.

• Proficiency with Outlook and Word at time of hire, and the ability to learn other software, as the need arises.

• Ability to operate complex technology systems used to inspect/screen persons, property, and vehicles.

• Ability to evaluate and recognize changing threats and requirements and adjust limited resources as necessary while responding to situations in a calm and efficient manner.

MINIMUM QUALIFICATIONS:

-High school diploma or equivalent and 7 years' experience

-Associate's degree and 5 years' experience

-Bachelor's degree and 3 years' experience

PREFERRED QUALIFICATIONS:

--Bachelor’s degree in aviation management/administration, Criminal Justice or a field related to aviation plus three years of experience; or an associate’s degree in aviation management/administration, Criminal Justice or a field related to aviation plus five years of experience.

-Work experience should be in airport operations or security with supervisory responsibility in at a commercial service/air carrier airport regulated by 49 CFR Part 142 or military airport; familiarity with Charlotte Douglas International Airport preferred.

LICENSES OR SERTIFICATIONS:

-North Carolina driver’s license (or valid driver’s license in another United States territory with the ability to obtain a North Carolina driver’s license as required by City of Charlotte policy).

-American Association of Airport Executive (A.A.A.E.) Certified Member (CM), and Airport Certified Employee (ACE) Operations or Security, or Accredited Airport Executive (AAE) certifications preferred.

-Airport Council International Airport Security Program training preferred.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ADA and Other Requirements

Physical Requirements:

-This position requires a high level of physical ability including visual acuity, hearing,

flexibility, strength and the agility to carry out security duties.

-Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.

-Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.

-Must be able to perform inspections on foot and in a vehicle.

-This position involves the following work: 50% walking and/or standing, 20%

driving, 10% of job is sitting, 2% bending, 1% reaching and 2% kneeling or

squatting.

-Must be able to walk up to three mile and drive up to 25 miles. Lift up to 25 lbs. for short distances (i.e. - 2 feet), push 35 lbs. 20 feet, and carry 5 lbs. for 100 yards.

-Must be able to lift to 75 lbs. for short distances and carry up t