Security Operations Controller

Security Operations Controller

• Our client, a leading private security firm based in Nairobi, is seeking a competent, vigilant and tech-savvy Security Operations Controller to manage control room operations, monitor electronic surveillance systems and coordinate security response teams.

The successful candidate will play a critical role in monitoring security incidents, dispatching response teams, maintaining accurate operational records and ensuring timely escalation of security threats.

Candidates must have prior experience working in a private security control room. This is a mandatory requirement.

Key Responsibilities

• Monitor CCTV cameras, alarm systems, tracking devices and other electronic surveillance platforms.

• Receive, assess and respond to security alerts, emergencies and incident reports.

• Coordinate and dispatch field response teams based on alerts, client requests and established procedures.

• Maintain accurate incident logs, control room registers and operational records.

• Communicate effectively with field officers using professional radio communication protocols and the phonetic alphabet.

• Escalate critical incidents and security threats to management promptly.

• Ensure adherence to security procedures, operational standards and client service-level agreements.

• Prepare shift handover reports, incident summaries and operational performance updates.

• Identify unusual activities and support timely intervention to minimise security risks.

• Qualifications and Requirements

• Diploma or Bachelor’s degree in Security Studies, Criminology or a related field.

• At least 1 - 2 years of experience as a Security Controller within a private security firm is mandatory.

• Practical experience operating CCTV systems, alarm monitoring systems and digital surveillance tools.

• Strong computer skills and the ability to operate security monitoring software.

• Excellent English communication skills, both written and verbal.

• Knowledge of radio communication procedures and the phonetic alphabet.

• Strong analytical, coordination and problem-solving skills.

• Ability to remain alert, calm and decisive under pressure.

• Willingness to work shifts as required.

• CCTV operations training will be an added advantage.

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