Security Operations Center Manager

Security Operations Center Manager

The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists.

Key Responsibilities

• Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations
• Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight
• Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans
• Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary
• Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists
• Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation
• Own quality control for all SOC systems, reports, initiatives and deliverables
• Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally
• Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations
• Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems
• Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence
• Ensure SOC practices align with applicable compliance and regulatory requirements of the Company
• Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action
• Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company
• Participate in job related training programs and meetings to continually refresh and update knowledge
• Perform other duties as assigned or necessary

Minimum Qualifications:

• Minimum of seven (7) years of experience in a security operations control room required
• Minimum of three or more (3+) years' experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred
• Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems
• Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs
• Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution
• Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software
• 21 years of age
• Bachelor's degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus
• Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations

Preferred Qualifications:

• Manager-level experience or higher in a Security Operations Center role or similar
• Proficiency with internal Brink's proprietary/commercial business software packages i.e. BITS, Garcia etc
• Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc)
• Knowledge of tactical security operations
• Knowledge of the logistics industry; its operations, products, services, policies, and procedures
• Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation

Professional Skills:

• Professional, positive demeanor

• Excellent customer service

• Collaborative work style

• Superior verbal, written, and interpersonal communication skills

• Excellent decision making and analytical skills

• If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services.

• Similar Positions

• Security Operations Center Specialist

• 184-45 147th Ave, Springfield Gardens, NY

• Safety and Security

• View Job

• JOB ID # R75058

• Balance Processor

• 652 Kent Ave, Brooklyn, NY

• Field Operations

• View Job

• JOB ID # R77465

• Go to top

• This job is located in Springfield Gardens, NY. Candidates can explore

• additional roles in Springfield Gardens, NY and surrounding areas using the job search tool.