About this role
Security Operations Analyst
What is ahead of you?
Would you like to develop your career in Cyber Security while using German on a daily basis?
In this role, you will have the opportunity to:
work in Cyber Security, one of the fastest-growing areas of IT,
-cooperate with international, German-speaking customers,
-gain experience in enterprise IT and security environments,
-develop your skills in Cyber Security and IT Operations,
-benefit from professional training, certification opportunities and language development,
-work alongside experienced security professionals in an international environment.
Your responsibilities will include:
monitoring and reviewing security alerts and events,
handling and triaging security-related tickets according to established processes,
acting as a contact point for German-speaking customers,
communicating incident information, service updates and operational information in German and English,
supporting incident management activities,
performing initial analysis and gathering information required for further investigation,
escalating security events to appropriate technical teams when necessary,
collaborating with international security and IT teams to ensure high-quality service delivery.
What team will you work in?
You will join an international Security Operations team supporting customers in their day-to-day security operations.
The role combines customer communication with operational Cyber Security activities, giving you the opportunity to develop your technical knowledge while making active use of your German language skills.
Depending on the assignment, work may be performed in a shift-based model.
What are our main requirements?
fluent German, C1/C2 level, both spoken and written,
communicative English, minimum B1/B2 level,
strong communication and customer service skills,
interest in Cyber Security and willingness to develop technical skills,
analytical thinking and attention to detail,
basic understanding of IT, such as networking, operating systems, infrastructure or IT support,
ability to work effectively in an international environment.
Previous professional experience in Cyber Security is welcome but not required.
What will make you stand out?
experience in customer service, Service Desk or IT support,
education or ongoing studies in IT, Cyber Security, Computer Science or a related field,
basic understanding of networking and information security,
experience with IT ticketing or service management systems,
knowledge of ITIL practices,
ITIL Foundation, CompTIA Security+ or another relevant certification,
previous experience working with German-speaking customers.
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