Security Officer Warehouse Customer Service

Job title: Security Officer Warehouse Customer Service

Overview

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Unarmed Patrol Customer Service in Wilmington, MA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a dynamic technology, media, and telecommunications location, you will conduct routine patrols, maintain a visible presence to help deter incidents, monitor access points, and support a welcoming environment. You will provide outstanding customer service, communicate professionally with employees and visitors, and report security-related concerns. Join Allied Universal’s agile, reliable, innovative team, where caring, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: 20.32 / Hour

Job Schedule: DayTimeMon10:00 PM - 06:00 AM Fri10:00 PM - 06:00 AM Sat10:00 PM - 06:00 AM Sun10:00 PM - 06:00 AM

What You'll Do

• Provide customer service to employees, visitors, vendors, and delivery personnel at a technology-focused location by carrying out site-specific procedures, access protocols, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols of office areas, common spaces, parking areas, building perimeters, and other assigned locations to help identify and report security-related concerns.
• Monitor access points, verify credentials and visitor authorization in accordance with site policies, and document entry, exit, and delivery activity as required.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner; notify appropriate personnel and complete required incident documentation.
• Maintain detailed daily activity logs and communicate observed conditions, policy violations, and maintenance-related concerns to Allied Universal leadership and site contacts.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Loss prevention experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health

Benefits

• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.

• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

• Closing

• Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: aus.com.

• Requisition ID

• 2026-1716383