Security Manager - The Rivus Residences (Ho Chi Minh)

Melia Hotels International - Security Manager

The Rivus Residences, Ho Chi Minh

Location

Ho Chi Minh, VN

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We are looking for Security Manager - The Rivus Residences (Ho Chi Minh)

Misison:

The Security Manager is responsible for leading and managing all security operations across luxury villas, common areas, recreational facilities, and property assets. The role ensures a safe, secure, and welcoming environment for homeowners, residents, guests, visitors, and employees while maintaining the highest standards of hospitality, professionalism, discretion, and service excellence. The Security Manager plays a critical role in protecting people, assets, and the reputation of the community through proactive risk management, emergency preparedness, security technology, and resident-focused service delivery.

What will you have to do?

Security Operations & Asset Protection

• Manage all daily security operations across villas, clubhouses, amenity facilities, and common areas.
• Develop, implement, and maintain security policies, procedures, and post orders.
• Ensure effective control of all access points, perimeter security, vehicle access, and visitor management.
• Conduct regular security inspections, patrols, and risk assessments throughout the property.
• Oversee key control systems, access cards, CCTV monitoring, and security technology platforms.
• Investigate security incidents, accidents, losses, and violations, ensuring proper documentation and follow-up.
• Coordinate security support for VIP residents, property events, and special functions.

Resident & Guest Experience

• Promote a service-oriented security culture that balances safety with luxury hospitality standards.
• Establish positive relationships with homeowners, residents, and guests while ensuring privacy and discretion.
• Respond promptly and professionally to security concerns, complaints, and emergencies.
• Support resident arrivals, departures, and special requests as required.
• Ensure all security personnel maintain exceptional grooming, professionalism, and communication standards.

Emergency & Crisis Management

• Lead emergency preparedness programs and response procedures.
• Develop and maintain emergency response plans for fire, medical incidents, natural disasters, and security threats.
• Conduct regular emergency drills and security training exercises.
• Coordinate with local authorities, emergency services, and external stakeholders when necessary.
• Ensure business continuity and incident recovery plans remain current and effective.

Leadership & Team Management

• Recruit, train, develop, and supervise the security team.
• Manage staff scheduling, deployment, performance evaluations, and career development.
• Foster a culture of accountability, vigilance, teamwork, and customer service excellence.
• Conduct regular security briefings, training sessions, and performance reviews.
• Ensure adequate staffing levels to support operational requirements.

Financial & Administrative Management

• Assist in preparing and managing the departmental budget.
• Monitor security-related contracts, equipment, and operational expenditures.
• Ensure effective inventory management of security equipment, uniforms, keys, access cards, and communication devices.
• Prepare security reports, incident summaries, and operational performance analyses.
• Identify opportunities to improve operational efficiency and cost effectiveness.

Health, Safety & Compliance

• Ensure compliance with all applicable safety, security, fire, and regulatory requirements.
• Conduct routine safety inspections and hazard assessments.
• Support workplace health and safety initiatives across the community.
• Ensure proper maintenance and testing of security and life-safety systems.
• Promote a culture of safety awareness among residents, employees, and contractors.

What are we looking for?

Education

• Bachelor's Degree or Diploma in Security Management, Criminal Justice, Hospitality Management, Business Administration, or a related field preferred.

Experience

• Minimum 5 years of progressive security experience, including at least 2 years in a managerial or supervisory role.

• Experience within luxury hotels, resorts, branded residences, private clubs, mixed-use developments, or high-end residential communities preferred.

• Local experience is required

• Language

• Native Vietnamese and basic communication level of English

• At Meliá we are all VIP

• At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

• We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

• Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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