Security Ambassador - Weekends (Saturday and Sunday - 6pm-6:30am)

Job title: Security Ambassador - Weekends (Saturday and Sunday - 6pm-6:30am)

About the Role Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others. Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up. Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.). Maintains assigned post area in clean and orderly fashion. Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations as required. Reports and keeps current on security issues and concerns. Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed. Provides other assistance to Security field staff as directed. Performs additional duties as assigned.

What You'll Do

• Welcome and acknowledge visitors, patients, and staff; provide information and directions to patients and visitors; anticipate the needs of others
• Assist individuals with disabilities and/or mobility issues with obtaining transportation and other services
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up
• Help coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.)
• Maintain assigned post area in a clean and orderly fashion
• Provide a security presence, including conflict resolution, access control and requesting services; enforce rules and regulations as required
• Report and stay current on security issues and concerns
• Provide support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed
• Provide other assistance to Security field staff as directed
• Perform additional duties as assigned

What We're Looking For

• High school diploma or GED
• At least one year of customer service experience (preferably two years in healthcare or hospitality)
• Ability to pass an initial and annual criminal background check
• Certification in CPR/AED/First Aid (provided)
• Excellent communication skills, a friendly and service-oriented attitude
• Preferably multi-language abilities

Nice to Have

• Multilingual abilities (preferred)

Compensation & Benefits

• Salary: $40,000.00 - $44,200.00 per year (USD)
• Equal opportunity employer; details at time of hire; benefits information may follow internal policies