Security Ambassador - 2nd Shift (Mon-Fri 3pm- 7:30pm)

Job title: Security Ambassador - 2nd Shift (Mon-Fri 3pm- 7:30pm)

About the Role Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff.

What You'll Do

• Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others
• Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up
• Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.)
• Maintains assigned post area in clean and orderly fashion
• Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as required
• Reports and keeps current on security issues and concerns
• Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed
• Provides other assistance to Security field staff as directed
• Performs additional duties as assigned

What We're Looking For

• Exemplary customer service and communication skills
• Demonstrated strong problem-solving ability
• Ability to remain calm in stressful situations and to multitask as needed
• Reliable and flexible
• The position requires a high school diploma or GED, at least one year of customer service experience (preferably two years in healthcare or hospitality)
• Ability to pass an initial and annual criminal background check
• Certification in CPR/AED/First Aid (which will be provided), along with excellent communication skills, a friendly and service-oriented attitude, and preferably multi-language abilities

Nice to Have

• Multi-language abilities preferred

Compensation & Benefits

• Salary: $40,000 - $44,200 per year