Seasonal Trainer DTC

Job title: Seasonal Trainer DTC

About the Role Seasonal DTC Trainer directs and facilitates training for distribution center employees, including temporary staff, newly hired full-time employees, new to a department, or in need of recertification, and for employees requiring help to improve their performance. The Trainer may participate in or lead a variety of training exercises and will communicate Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines which are vital in our DC. The Trainer follows up with trainees by tracking their learning progress, making recommendations on how to improve their performance, while examining work for accuracy, neatness, and conformance to policies and procedures.

What You'll Do

• Direct and facilitate training for employees (temporary staff, newly hired full-time, new to a department, or in need of recertification) and for employees requiring help to improve their performance.
• Communicate with trainees, teaching and explaining Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines, which are vital in our distribution center.
• Follow up with trainees by tracking their learning progress and making recommendations on how to improve their performance, while examining work for accuracy, neatness, and conformance to policies and procedures.
• Interact with Leads, Supervisors, Human Resources, and Operations Manager to evaluate and critique the DC training programs to provide the best training and work experience possible.
• Advise the trainee's direct Supervisor concerning individual progress to determine succession planning and readiness for hire.
• May conduct formal classroom training, as well as small group training sessions on the floor.
• Ensure that all Mattel safety and security policies and procedures are followed.
• As needed, conduct the work of a warehouse technician.

What We're Looking For

• Ability to communicate Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines to trainees.
• Ability to track learning progress and provide recommendations to improve performance.
• Ability to evaluate and critique DC training programs in collaboration with Leads, Supervisors, Human Resources, and Operations Manager.
• Experience or willingness to conduct formal classroom training and on-floor small group training sessions.
• Flexibility to perform warehouse technician duties as needed.
• Commitment to safety policies and security.
• Collaborative and inclusive approach aligned with Mattel's culture.