Seasonal Sr. Customer Assistance Representative - Rexburg for Jackson Hole Airport

Seasonal Sr. Customer Assistance Representative - Rexburg for Jackson Hole Airport

Location: Rexburg, ID Employment: Seasonal Full-Time Salary: USD $19.00 / Hour

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company.

The Seasonal Customer Assistance Representative Senior (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. This position is onsite at the Jackson Hole Airport with a paid shuttle to Rexburg. Multiple Flexible Schedules Available. Must be able to work Saturday & Sunday and commit to 180 days for the season.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties as assigned

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by the company for this position now or in the future
• High school diploma or GED equivalent required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years