Seasonal Guest Experience Lead

Job title: Seasonal Guest

Experience

• Lead

• Location: United States of America, Montana, MISSOULA

• Description and Requirements

• Who We Are

• lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest

Experience

• Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest

Experience

• Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. The Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty when leading the floor.

• Core Responsibilities of the Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.

• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shifts.

• Open and close the store in accordance with procedures.

• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.

• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.

• Address team member performance and support ongoing learning and development through direct feedback, recognition, coaching, demonstrations, and hands-on experiences.

• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

• Eligibility

• Must be legally authorized to work in the country where the store is located

• Must have the ability to travel to the assigned store with reliable transportation

• Schedule/Availability

• The work schedule can vary based on store needs

• Shifts are typically mornings, afternoons, evenings, weekends, and holidays

• During peak periods, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)

• Some experience in leading, mentoring, or delegating with others

• Job Assets (nice to have)

• Education: High school diploma/GED/equivalent, or above

• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

• What We Look For

• Inclusion and Diversity: Creates/supports an inclusive environment that values differences

• Integrity: Behaves in an honest, fair, and ethical manner

• Guest

Experience

• Actively creates an inclusive, high-caliber experience and connection for every guest through team members

• Leadership: Has the ability and desire to lead and inspire others; motivates, empowers, develops, and directs people

• Collaboration and Teamwork: Works productively with and supports others to achieve common goals

• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective decisions

• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities quickly

• Interactive Communication: Conveys information effectively and understands information shared

• Work Context

• Work involves moving through the store with bright lights and loud music

• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other devices

• May involve moving boxes weighing up to 30 lbs

• Compensation and Benefits

• Base Pay Range: 22.00 - 25.25 per hour, subject to minimum wage in the location

• Target Bonus: 2.00 per hour

• Total Target Base Pay Range: 24.00 - 27.25 per hour

• Benefits include health and dental plans, paid time off, retirement plan matching, employee discount, fitness and yoga classes, parental top-up, development opportunities, mentorship programs, and leadership series

• Note: Incentive programs, benefits, and perks have eligibility requirements and may change

• Equal Employment Opportunity

• lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, disability, military service, pregnancy, or any other protected status. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This policy applies to all practices relating to recruitment, hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

• The use of AI tools is strictly prohibited during the interview process.