Seasonal Guest Experience Lead

Seasonal Guest

Experience

• Lead

Location

United States of America State/Province/City: California, West Hollywood Business Unit: Store Time Type: Full-time

Description and Requirements

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well, with a focus on equitable, inclusive and growth-focused environments for our people.

Job Summary

The Guest

Experience

• Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education to articulate the value of our product and brand to meet the unique needs of each guest. The Lead is part of the store leadership team, driving store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations into store hiring decisions, and may act as Supervisor on Duty when leading the floor.

• Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed.

• Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

• Prepare the store for guests and maintain operational excellence throughout shifts.

• Open and close the store according to procedures.

• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.

• Participate in the store’s hiring process, including recruitment, selection and onboarding, and training.

• Address team member performance and support ongoing learning and development with direct feedback, coaching, demonstrations, and hands-on experiences.

• Contribute to a respectful and inclusive team by establishing supportive working relationships and creating a fun, productive environment.

Job Requirements

• Eligibility

• Must be legally authorized to work in the country where the store is located

• Must have the ability to travel to the assigned store with reliable transportation

• Schedule/Availability

• Work schedule can vary based on store needs

• Shifts typically include mornings, afternoons, evenings, weekends, and holidays

• During peak times or special events, schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)

• Some experience in leading, mentoring, or delegating with others

• Job Assets (nice to have)

• Education: High school diploma/GED/equivalent, or above

• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

• For experiential stores with food/beverage service only: Food safety and/or liquor service certification

• What We Look For

• Inclusion and diversity: Creates and supports an inclusive environment

• Integrity: Behaves honestly, fairly, and ethically

• Leadership: Able and eager to lead and inspire others

• Collaboration and teamwork: Works productively with others to achieve goals

• Decision making and problem solving: Uses logic to evaluate alternatives and decide

• Adaptability and agility: Navigates uncertainty and can adapt priorities quickly

• Interactive communication: Conveys information effectively

• Work Context

• Movement through a store with bright lights and loud music

• Team-based environment; may involve use of computer or other devices

• May involve moving boxes up to 30 lbs

• Compensation and Benefits

• Base Pay Range: 24.50 - 28.25/hour, subject to location

• Target Bonus: 2.00/hour

• Total Target Base Pay Range: 26.50 - 30.25/hour

• Additional benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, employee discount, fitness and yoga classes, parental support, development opportunities, and more, with eligibility requirements.

• Note

• Incentive programs, benefits, and perks may change at any time without notice.

• Lululemon is an Equal Employment Opportunity employer. Reasonable accommodation available for qualified individuals with disabilities upon request. If you need assistance, please contact accommodations. The use of AI tools is restricted during interviews.