Seasonal Guest Experience Lead

Seasonal Guest

Experience

• Lead

• Location: United States of America, Virginia Beach, Virginia

• Description & Requirements

• Who We Are

• lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future and strive to create an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest

Experience

• Lead is responsible for ensuring all guests receive a quality in-store experience. They lead from the floor, providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Lead is part of the store leadership team, driving store performance on the sales floor through guest experience and team achievement of daily sales or unit targets. They participate in the store’s hiring process, support team member performance evaluations, and may act as Supervisor on Duty (SOD) when leading the floor.

• Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and provide technical product education, assisting guests when needed. Move dynamically from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness and maintain operational excellence throughout shifts. Open and close the store according to procedures. Review daily business data and metrics to track progress toward sales goals and motivate the team. Participate in hiring, onboarding, and training. Address team member performance and support ongoing learning and development through feedback, recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by building supportive relationships and maintaining a fun and productive environment.

Job Requirements

• Eligibility: Must be legally authorized to work in the country where the store is located. Must have the ability to travel to the assigned store with reliable transportation.

• Schedule/Availability: Work schedule varies based on store needs and typically includes mornings, afternoons, evenings, weekends, and holidays. During peak times or special events, schedules may require early mornings or late nights/overnights for some team members.

• Experience: At least 1 year of retail or customer experience, including guest resolution or handling difficult conversations. Some experience in leading, mentoring, or delegating to others.

• Education: High school diploma/GED or equivalent, or above. Experience in retail or sales leadership is a plus, even without formal supervisor experience.

• Notes for experiential stores with food/beverage service: Food safety and/or liquor service certification may be relevant.

• What We Look For

• Inclusion and diversity: creates and supports an inclusive environment that values differences. Integrity: behaves in an honest, fair, and ethical manner. Guest experience: actively creates an inclusive, high-caliber experience and connection for every guest through the team. Leadership: desires to lead, inspire, and develop others. Collaboration and teamwork: works productively with others to achieve goals. Decision making and problem solving: uses logic to evaluate options and make timely decisions. Adaptability and agility: navigates uncertainty in a fast-paced environment and recovers quickly from setbacks. Interactive communication: communicates information effectively.

• Work Context

• Work involves moving through the store with bright lights and loud music. Work is performed as part of a team, sometimes independently, and may involve using computers or other devices. Occasional lifting of up to 30 lbs (13.6 kg). In experiential stores with food/beverage service, may involve kitchen equipment and exposure to heat.

• Compensation & Benefits

• Base pay range: 22.00 - 25.25 per hour, subject to local minimum wage. Target bonus: 2.00 per hour. Total target base pay range: 24.00 - 27.25 per hour. We offer a competitive bonus program where eligible, along with a comprehensive benefits package including extended health and dental plans, mental health support, paid time off, retirement plan matching, employee discount, fitness and yoga classes, parental top-up, and a broad catalog of development opportunities. There are other programs and perks with eligibility requirements, and the company reserves the right to modify these offerings at any time.

• Equal Employment Opportunity

• lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, without regard to race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, disability, military status, pregnancy, or any other protected status. Reasonable accommodation is available for qualified individuals with disabilities upon request. The company is committed to providing reasonable accommodation in the application process.

• Note

• The use of AI tools in the interview process is prohibited.