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Seasonal Customer Experience Representative

Enterprise Mobility
Grand Junction, CO
On-siteUSD 22 / hour

About this role

Seasonal Customer

Experience

  • Representative - Grand Junction Regional Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Seasonal Customer

Experience

  • Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

  • Seasonal employees cannot exceed 180 days of service

  • The position pays $21.50/ hour and is located at the Grand Junction Regional Airport at 2828 Walker Field Drive Grand Junction, CO 81506.

Schedule available is:

  • Monday-9:00am-7:00pm
  • Tuesday OFF
  • Wednesday OFF
  • Thursday OFF
  • Friday 9:00am-7:00pm
  • Saturday 9:00am-7:00pm
  • Sunday 9:00am-7:00pm

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner

  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

  • Place outgoing calls for callback management, and miscellaneous calls as assigned

  • Assist to assess condition of rental upon return

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

  • Clean vehicles when applicable

  • Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

  • No drug or alcohol-related convictions on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Seasonal employees may work for up to 120 days during a defined season (FT or PT hours). They must experience a 6 month break in service at the end of the season prior to working again as a seasonal or a regular employee.

  • Transcript

  • I'm Abbie and I have worked for Enterprise Mobility for 11.5 years. I've learned patience, I've learned communication, I've learned endless leadership. I have not been limited to the opportunities that I've been presented with here. It definitely helps with my people skills. I was a little shy, um, initially when I first started with Enterprise, got over that and. Help me with my future. Being from a law background, learning the business trade has been invaluable. I've learned how to grow assets. I've learned how to minimise costs and how to minimise risk. Um, so many different parts of business that I've never really ventured into before, so I've learned a great range of things.

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  • Q

  • What skills have you gained since starting at Enterprise Mobility?

  • Employee Q&A

  • Get to know us

  • Life at Enterprise Mobility

  • Discover how each team member plays a vital role in driving our success. Hear about their experiences, why they love what they do and what it takes to join us. Ready to make your move?

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  • https://www.enterprisemobility.com/en/careers/job.html/572024/grand-junction/seasonal-customer-experience-representative-grand-junction-regional-airport8

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