SDR - EMEA Enterprise

Shopify

We’re building a more strategic SDR motion across Shopify’s EMEA Enterprise segment.

This role is not about creating more generic activity. You’ll work a focused set of complex accounts and turn real signals into coordinated account plays. That means researching the business, developing a clear “why now,” mapping the buying group, and creating personalised outreach across email, phone, LinkedIn, events, gifting, and partner motions.

You’ll work closely with Account Executives & Marketing to create qualified pipeline while protecting the prospect experience and avoiding overlapping outreach.

Key responsibilities

• Build account-level hypotheses using business, technology, engagement, and relationship signals.

• Map and validate multiple stakeholders across ecommerce, digital, payments, finance, retail operations, IT, and executive leadership.

• Create thoughtful, highly personalised multichannel outreach.

• Activate plays & campaigns across priority prospects, engaged accounts, and relevant closed-lost opportunities.

• Run early qualification to understand fit, priorities, stakeholders, timing, and the decision process.

• Deliver clear, actionable handoffs that prepare the AE to advance the opportunity.

• Coordinate closely with account teams before outreach to prevent duplication or account fatigue.

• Test new approaches- including events, gifting, partner content, and account-specific assets- and share what the market is telling us.

• Maintain accurate CRM data and measure success through qualified pipeline, opportunity progression, reactivation, and conversion quality.

• What makes this role different

• Enterprise accounts require more depth, patience, and judgment than a traditional volume-based SDR motion. You’ll work fewer accounts more intentionally, navigate larger buying groups, and collaborate closely with the broader account team.

Qualifications

• Proficiency in English is required for all roles; additionally, a native or bilingual level of proficiency in French and either Spanish or Italian is required.

• A relationship builder who is motivated by creating and advancing real opportunities.

• Strong business curiosity and the ability to quickly understand a prospect’s situation.

• Excellent written communication and confidence engaging prospects by phone.

• Strong fluency with AI tooling.

• Sound judgment around account prioritisation, personalisation, and stakeholder strategy.

• Ruthless time management and the ability to operate through ambiguity.

• A collaborative approach to working with AEs and cross-functional partners.

• Comfort using data and performance signals to improve your approach.

• Strong CRM discipline and ownership of your work.

• Shopify product knowledge or the ability to build it quickly across our platform, Shop Pay, POS, and B2B capabilities.

• About the discipline

• Sales at Shopify

• Every discipline at Shopify works close to real merchant problems. You'll join a team that owns meaningful scope, ships to a high bar, and helps millions of entrepreneurs start, run, and scale their businesses.

• Growth and rewards

• Mastery-matched compensation.

• ~Mastery

• At Shopify, getting better at your craft and increasing your impact is how you grow. Twice a year, we assess both in our ~Mastery cycle, Shopify’s performance review. Achieving higher ~Mastery is a promotion, and when you earn a promotion your total rewards grow with it. Crafter and manager are equal paths, so you can pursue excellence in the craft you’re best at.

• Total Rewards

• With Flex Comp, your Rewards Wallet gives you agency over your compensation mix. Adjust your mix of cash, restricted share units, and stock options (including programs like Long-Term Equity)* to where it makes sense for you, and mix it up anytime as life and priorities change. Buying a house? Want more skin in the game? Just experimenting? It’s your call.

• Flex Comp program offerings vary based on location, role, and employment type. Full details are set out in our Terms & Conditions and related plan documents.

• Built for real life

• Room for the rest of your life.

• Flexible work, remote by design

• A flexible vacation policy means most Shopifolk can take the vacation days they feel they need to recharge.

• If a change of everyday scenery is more your jam, Destination 90 means you can work from (almost) anywhere in the world for 90 days of the year.

• Your setup

• Your battlestation is your home base. Request the desk, chair, and AV gear you need to get shit done.

Benefits

• You need ‘em, we’ve got ‘em. Our health and welfare benefits may include health, dental, vision, disability, and life insurance depending on your country. If you’re in a country without a package, you'll receive a monthly allowance. We also offer mental health support for you and your dependents, including immediate and confidential services like counseling and coaching sessions.

• Family support

• We offer fertility benefits globally, along with paid parental leave to welcome a new family member.