SDM-SAP PS with CPM/PPM

About the Role The Service Delivery Manager (SDM) – SAP PS with CPM/PPM will play an integral role in delivering EY's Mercury solution to the Mercury user community. The SDM will possess deep techno-functional SAP experience, particularly in SAP SD with pricing and billing, CPM/PPM, and/or PS, and will oversee end-to-end business processes supported by Mercury within SAP. The role requires coordinating with AMS vendors, IT Services Portfolio Service Delivery, GPOs, Process Experts, and business stakeholders to ensure timely incident resolution, safe changes, and roadmap delivery. What You'll Do

• Manage the delivery of MST/Mercury SAP services to the user community from a functional perspective.
• Represent break-fixes in Release Review Board calls.
• Manage the functional resources of the AMS vendor: capacity planning, demand management, and prioritization of workload.
• Manage stakeholders across the IT Services landscape regarding the operational support of the Mercury solution, with a focus on technical integration and interfaces with impacted or dependent applications.
• Work with GPOs and process leads to develop process-specific portfolios and demand plans; take prime responsibility for the delivery of service requests, maintenance requests and enhancements.
• Collaborate with Mercury program functional teams on viability of business requirements and potential impact on the global template; ensure solutions are technically viable and have no adverse integration impact.
• Provide input to impact assessments and coordinate solutioning and delivery by the AMS vendor where appropriate; work with IT Services Portfolio Service Delivery on cross-application delivery.
• Coordinate with the Service Manager on service performance for their functional area, agreeing action plans with the AMS team, prioritizing incident backlog, and developing demand plans for service requests, maintenance, and enhancements.
• Lead the restoration of service and investigation of incidents with critical or high priority, determining root cause and delivering fixes safely without production impact.
• As Mercury deployment expands, work with Process Experts and business representatives to define roadmaps and portfolios for the functional area; ensure proposed solutions are viable and that a full impact assessment is conducted.
• Maintain awareness of future program releases and provide input to impact assessments as required. What We're Looking For
• Deep SAP techno-functional experience in the relevant functional areas (Finance, Procurement, Service Delivery/Engagement Management and CRM) with hands-on SAP configuration and integration.
• Strong experience in SAP SD (Pricing and Billing) and exposure to CPM/PPM and/or PS, PLM, or BOM/material management components; experience with SAP PI/PO or other middleware for integrations.
• Proven ability to manage end-to-end delivery of SAP-based services in a complex enterprise environment; demonstrated incident, release, and demand management skills.
• Ability to collaborate with process leads, GPOs, the AMS vendor, and IT Services Portfolio Service Delivery teams to define roadmaps and ensure technical viability.
• Excellent stakeholder management, communication, and problem-solving skills.