SD-WAN NOC Engineer – L1

Zaneta Techbiz Limited

Posted: Sep 24, 2026

Deadline: Sep 28, 2026

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We are a leading and innovative Information and Communication Technology (ICT) Company in Kenya that exists to give uncommon solutions for businesses and organizations so they can get uncommon results more customers and revenue.

SD-WAN NOC Engineer – L1

• Job Type Full Time
• Qualification BA/BSc/HND , Professional Certificate
• Experience 1 - 3 years
• Location Nairobi
• Job Field ICT / Computer

Location: Nairobi, Kenya

Working Hours: 24/7 Rotational Shifts

Experience: 1–3 years in Networking / NOC Operations

Reporting to: NOC Team Lead / NOC Manager

About the Role

• We are looking for an SD-WAN NOC Engineer to monitor and support multivendor SD-WAN environments, perform first-level troubleshooting, and coordinate incident resolution while maintaining network availability and customer SLAs.

Key Responsibilities

• Monitor SD-WAN devices, WAN links, tunnels, alarms and network performance.

• Troubleshoot connectivity, packet loss, latency, routing and device issues.

• Log, prioritize and track incidents within agreed SLAs.

• Collect diagnostic information and escalate issues to L2 teams.

• Coordinate with ISPs, field engineers and customer teams for service restoration.

• Support device onboarding, replacements, post-change validation and shift handovers.

• Maintain incident updates, reports and troubleshooting documentation.

• Required Skills

• Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs & IPsec.

• VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, DMPO & link monitoring.

• Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN & IPsec VPNs.

• Strong fundamentals in TCP/IP, subnetting, VLANs, DNS, DHCP, NAT and routing.

• Familiarity with CLI, ping, traceroute, monitoring and ticketing tools.

Qualifications

• B.E./B.Tech., BCA, B.Sc. IT/Computer Science, Diploma or equivalent experience.
• CCNA or relevant vendor certification is an advantage.
• Hands-on exposure to at least one listed SD-WAN platform preferred.