Scrum Master

Job title: Scrum Master

About the Role

As a Scrum Master, you will report to the Senior Manager of the APMO Canada, supporting Scrum Teams with onshore and offshore resources to deliver TransUnion products and solutions. This is a hybrid role requiring both virtual work and in-person collaboration at a TU office location for a minimum of two days per week.

What You'll Do

• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives).

• Coach team members on Agile principles, Scrum framework, and best practices.

• Identify and remove impediments that may hinder team progress.

• Promote collaboration and effective communication within the team and with stakeholders.

• Track and report on team progress using Agile metrics (velocity, burndown charts).

• Support Product Owners in backlog grooming and prioritization.

• Foster a culture of continuous improvement and accountability.

• Ensure adherence to Agile/Scrum practices and organizational standards.

• Assist in scaling Agile practices across multiple teams if applicable.

• Facilitate/support ART ceremonies and events to backfill RTE when required.

• Understand the values and principles of Agile as outlined in SAFe and align with them.

• Build and manage timely communication channels with stakeholders, escalate impediments, manage risk, and help ensure value delivery.

• Drive Lean-Agile transformation and coach leaders, teams, and SMs in new processes and mindsets.

• Ensure program governance, and drive program-level process improvement via PI Inspect & Adapt.

• Monitor the effectiveness of program processes and performance, and collaborate with Product and GT teams on changes and improvements.

• Demonstrate understanding of how teams deliver product/service and how multiple teams interact to deliver value.

• Manage dependencies through tracking upstream, downstream and cross-scrum collaboration with teams that are part of Value Stream(s).

• Manage the implementation of reporting standards/KPIs across the ART and assist tracking the execution of features and capabilities.

• What We're Looking For

• Bachelor's degree or equivalent experience.

• Minimum 10 years of applicable IT and risk industry experience (credit or financial services background preferred).

• Scrum Master certification with 8+ years’ experience coaching Scrum teams.

• 3-5 years’ experience in software delivery including Agile delivery with globally distributed teams.

• Experience in an Agile organization using Scrum, XP, Kanban, SAFe.

• Strong background in application delivery to guide and mentor teams adopting Agile principles.

• Strong communicator with facilitation and collaboration skills.

• Nice to Have

• Certification(s) in Agile methodologies (e.g., CSM, CSPO, CSP, PMI-ACP, SA, SPC, RTE, SSM, SASM).

• Experience with Lean Portfolio Management facilitation for program, portfolio, or executive-level.

• Strong understanding of and experience with Tempo Time reporting, Confluence and Jira, SharePoint.

• Experience creating delivery metrics at team and ART levels for coaching/mentoring, retrospectives and management awareness.

• Experience applying Lean Thinking and Systems Thinking in large organizations.

• Experience with Agile at Enterprise scale and Agile Transformation activities.

• Compensation & Benefits

• Salary range: $89,000 - $123,000 annually.

• Accommodation is available for applicants with disabilities in accordance with applicable laws.