Scientific Support Specialist

Job title: Scientific Support Specialist

Pay Range:

$49,700.00 - $81,650.00 POSITION SUMMARY

The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.

Key Responsibilities

• Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)

• Works on problems of diverse scope where analysis requires evaluation of identifiable factors

• Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities

• Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials

• Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)

• Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)

• Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases

• Provides Technical Training and literature for internal customers

• Performs additional duties as assigned

• Job Qualifications

Education and Experience:

• Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry
• 2+ years of laboratory experience

Knowledge, Skills, and Abilities:

• Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry
• Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action
• Verbal and written communication including technical writing skills.
• Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers
• Assisting customers in a professional manner.
• Ability to establish effective relationships throughout the company, to solicit key ideas and information.
• Critical review of scientific literature to identify key points or concepts and summarize.
• Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner
• Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:
• Microsoft Office Suite including MS Word, MS Excel, MS Access
• MS Dynamics AX
• Salesforce.com
• Attention to details and performance at a high level of accuracy
• Working independently and with a team
• Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST)

Why Join Bio-Techne:

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.

• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.

• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.

• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.

• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

• Bio-Techne is an E-Verify Employer in the United States.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [email protected] for assistance.