About this role
Egypt Education Platform is excited to announce an opening for a Front of House Representative at GEMS British International School Al Rehab. This role is ideal for a professional, friendly, and customer-focused individual who will serve as the first point of contact for students, parents, visitors, and staff, ensuring a welcoming and efficient front office experience.
Key Responsibilities:
- Welcome and assist parents, visitors, students, and staff professionally and courteously.
- Manage the school's reception area and ensure a positive first impression for all visitors.
- Answer, screen, and direct incoming phone calls and email inquiries.
- Handle visitor registration and ensure safeguarding and security procedures are followed.
- Provide accurate information regarding school services, policies, and procedures.
- Coordinate appointments, meetings, and courier deliveries.
- Maintain reception records and assist with administrative tasks as required.
- Collaborate with internal departments to ensure smooth day-to-day operations and excellent customer service.
Requirements
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Bachelor's degree in Business Administration, Communications, or a related field.
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Previous experience in a front desk, reception, customer service, or administrative role, preferably within a school or hospitality environment.
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Excellent verbal and written communication skills in English and Arabic.
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Strong interpersonal and customer service skills.
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Proficiency in Microsoft Office applications.
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Excellent organizational and multitasking abilities.
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Professional appearance with a positive and welcoming attitude.
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Location: GEMS British International School Al Rehab – Cairo, Egypt
Benefits
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Medical Insurance for self
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Social Insurance
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Transportation upon availability (Meeting Points)