About this role
Job Description
The Scheduler serves as the central point of contact for appointment booking, changes, and cancellations, and works closely with the team member to ensure timely completion of assessments. This position requires exceptional organizational skills, attention to detail, and strong communication abilities, with comfort using multiple scheduling and electronic record systems.
This role is often the first impression of the company, making customer service skills essential for creating positive interactions and representing effectively.
Customer Service Skills
Key skills:
-
Friendly phone presence
-
Active listening
-
Conflict resolution
-
Empathy and patience
-
Clear communication
-
Professional texting/email etiquette What good looks like:
-
Converts nervous callers into booked customers
-
Handles complaints calmly
-
Makes customers feel taken care of Perks and Benefits
-
Competitive paid time off
-
One-time stipend to enhance your work from home experience
-
Medical, dental, and vision insurance
-
401K
-
Virtual team events
Additional Information
All your information will be kept confidential according to EEO guidelines.