About this role
Summary of Position:
The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.
Key Benefits:
In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.
Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.
Essential Job Function:
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Schedule, authorize and send pertinent medical records/orders for appointments
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Maintain a positive and friendly attitude and deliver excellent customer service to patients
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Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
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Be receptive to training and coaching on best practices
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Maintain an organized working space
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Coordinate with other team members and doctors as needed for scheduling issues or questions
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Other duties as required as they relate to the position
Knowledge, Skills and Abilities:
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Understanding of best practices in the industry as it relates to schedule coordination and patient intake
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Excellent customer service experience
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Have excellent written and oral communication skills
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Compassion and high level of service for our patients, parents, and staff
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Integrity, always doing the right thing
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Dependable, reliable to be at work when scheduled
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Attention to detail
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Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
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Professional manner and appearance at all times
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Computer skills: Microsoft office and Web Browser
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Telephone skills: Proper telephone etiquette and information gathering skills
Education and Experience
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High-School Diploma Required
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1-3 Years Relative Experience
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.