About this role
Overview
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
Responsibilities
- Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
Qualifications
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Education
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H.S. Diploma or General
Education
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Degree (GED) Required
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Work Experience
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1 year of experience as a customer service representative, scheduler, or closely related position is , preferably in the healthcare industry Required
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Telephone, scheduling and physician practice experience Preferred
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NextGen experience Preferred
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Licenses and Certifications
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None Required
Business Unit : Company Name
Piedmont Heart Institute Physicians