About this role

We are seeking a highly organized and relationship-focused Scheduler to join our healthcare team. This individual plays a vital role in ensuring exceptional service delivery by coordinating caregiver schedules, maintaining strong client and caregiver relationships, and supporting daily operations. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and communicates effectively in both English and Spanish.

Respond to client calls professionally and courteously, addressing scheduling requests and service-related concerns.
Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and compatibility.
Maintain real-time communication with office staff and field teams to ensure smooth operations.
Receive, process, and document client referrals accurately within scheduling systems.
Build and maintain positive relationships with clients and caregivers to support satisfaction and continuity of care.
Perform on-call duties as needed while maintaining professionalism and composure in urgent situations.
Support inside sales activities by responding to prospective client inquiries.
Serve as a liaison between caregivers and management to promote retention and performance.
Maintain accurate and up-to-date caregiver records and documentation.
Contribute to a positive, collaborative, and supportive office culture.

Scheduler (Healthcare)