SBI Platform Operations Engineer – (Tableau, Amazon QuickSight & AWS)

Role: SBI Platform Operations Engineer – (Tableau, Amazon QuickSight & AWS)

Role: BI Platform Operations Engineer – (Tableau, Amazon QuickSight & AWS)

Rate Range: $75 -77/hr C2C (40 hrs /week)

Duration: 6-12 months

Location: Hybrid, 2-3 days in office, Toronto, ON, Canada

Role Overview

Key Responsibilities

• Administer and support enterprise BI platforms, including Tableau Server and Amazon QuickSight.

• Manage and troubleshoot QuickSight analyses, dashboards, datasets, data sources, themes, folders, templates, permissions, and related assets.

• Support SPICE ingestion, dataset refreshes, direct queries, data-source connectivity, dashboard publishing, sharing, and access management.

• Manage and automate QuickSight assets and permissions using QuickSight APIs and AWS SDKs.

• Troubleshoot Athena-based BI workloads and data access issues.

• Support AWS Glue Data Catalog, including databases, tables, schemas, partitions, and metadata management.

• Manage and troubleshoot Lake Formation permissions and data access controls.

• Support serverless applications utilizing AWS Lambda and API Gateway integrations.

• Troubleshoot API integrations and REST-based services supporting BI applications.

• Monitor platform health using Amazon CloudWatch logs, metrics, dashboards, and alarms.

• Investigate and resolve infrastructure, authentication, authorization, connectivity, and performance issues.

• Perform incident management, problem management, root-cause analysis, and production support activities.

• Develop automation scripts and operational tooling to improve platform reliability and efficiency.

• Maintain technical documentation, operational procedures, and support runbooks.

• Core Qualifications

• 10+ years of experience supporting enterprise BI and analytics platforms.

• Strong hands-on experience with Tableau Server Administration and operational support.

• Extensive experience administering and supporting Amazon QuickSight in production environments.

• Experience supporting:

• QuickSight Dashboards

• Analyses

• Datasets

• Data Sources

• Themes

• Templates

• Permissions & Access Controls

• Experience troubleshooting:

• SPICE Ingestion

• Dataset Refreshes

• Direct Queries

• Dashboard Publishing

• Sharing & Access Issues

• Data Connectivity Issues

• Experience with Amazon QuickSight APIs and AWS SDKs.

• Strong knowledge of:

• Amazon Athena

• AWS Glue Data Catalog

• AWS Lake Formation

• AWS IAM

• Experience with:

• AWS Lambda

• API Gateway

• REST APIs

• Serverless Architectures

• Strong experience using Amazon CloudWatch for monitoring and observability.

• Ability to troubleshoot issues across application, infrastructure, API, Lambda, and AWS service layers.

• Experience with production support, incident management, problem management, and root-cause analysis.

• Experience with scripting and automation using:

• Python

• PowerShell

• Bash

• AWS CLI

• Excellent analytical, troubleshooting, documentation, and communication skills.

• Preferred Qualifications

• Experience with Amazon Q in QuickSight and Generative BI capabilities.

• Experience with Amazon Q Topics and semantic modeling for natural language analytics.

• Familiarity with Quick Suite agents, chat experiences, and Spaces.

• Experience with embedded QuickSight and programmatic dashboard management.

• Understanding of Angular, JavaScript, or TypeScript.

• Experience operating BI Platform-as-a-Service (BI PaaS) or BI-as-a-Service environments.

• Experience supporting custom applications built on QuickSight APIs.

• Experience troubleshooting end-to-end data flows involving:

• QuickSight

• Athena

• Glue Data Catalog

• Lake Formation

• S3

• IAM

• Experience supporting serverless architectures leveraging Lambda and API Gateway.

• Experience with Tableau Server upgrades, backup/restore, monitoring, and performance tuning.

• Familiarity with CI/CD pipelines, Infrastructure as Code (IaC), and cloud deployment practices.

• Knowledge of ITIL-based incident, problem, and change management practices.

• Experience supporting enterprise environments with strong security, governance, and compliance requirements.

• Key Skills

• Tableau Server

• Amazon QuickSight

• AWS

• Amazon Athena

• AWS Glue Data Catalog

• AWS Lake Formation

• AWS IAM

• AWS Lambda

• API Gateway

• REST APIs

• CloudWatch

• SPICE

• BI Platform Administration

• Data Analytics

• Dashboard Management

• Root Cause Analysis

• Incident Management

• Problem Management

• Python

• PowerShell

• Bash

• AWS CLI

• Serverless Architecture

• CI/CD

• Infrastructure as Code (IaC)

• Amazon Q

• JavaScript

• TypeScript

• Angular

• ITIL