About this role
SAP Technical Service Senior Manager (TSM) - ECS EMEA North
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Team Links:Information Technology
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Location Links:Feltham
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Published Date:Today
Work Pattern:Hybrid -
Contract Type:Full-time -
Reference:REF2822J
The Role
Job Description
What you'll bring
You are a proven SAP technical specialist with a background in cloud landscape ownership and enterprise technical advisory. You bring strong communication skills, a collaborative approach, and the creative thinking and learning agility to adapt as the role evolves.
- Hands-on SAP Basis expertise in implementation and steady-state operations, including SAP HANA, Unix/Linux, operating systems, databases, and networking.
- Experience advising on cloud architecture and technology roadmaps, with the ability to define governance standards aligned to long-term business objectives.
- Proven ability to manage risk proactively, navigate critical escalations, and build trusted stakeholder relationships across diverse, global teams.
- Experience leading major lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core adoption programmes.
- A practical and accountable approach to AI — you integrate AI agents into daily workflows, adopt human–AI collaboration practices, evaluate AI output quality, and engineer effective contextual inputs to drive reliable results.
- SAP or hyperscaler platform certifications are an advantage.
- Fluency in English is required for this role.
What you'll build
You will be the primary technical owner and strategic advisor for RISE with SAP customer cloud landscapes, responsible for stability, governance, and measurable outcomes across the full contract lifecycle.
- Own end-to-end technical health across customer cloud landscapes, ensuring stability, performance, scalability, and compliance.
- Define architecture roadmaps, governance standards, and best practices aligned to customers' long-term business objectives.
- Identify and manage risks proactively, lead escalations, and coordinate timely resolution across customers and internal teams.
- Lead lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core transformation.
- Drive automation and continuous improvement initiatives that deliver measurable outcomes from customer cloud investments.
Where you belong
Enterprise Cloud Services (ECS) is the delivery organization within SAP Global Cloud Operations, responsible for running the RISE with SAP private cloud offering for thousands of enterprise customers worldwide. The team is internationally diverse, operates across all major regions, and is built on a culture of deep technical ownership and proactive governance.
Additional Information
Travel: 0-20%
About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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SAP Technical Service Senior Manager (TSM) - ECS EMEA North