SAP Public Cloud Support

SAP Public Cloud Support

We are looking for an SAP Public Cloud Support specialist to provide finance-focused application support for business users. This Long-term Contract position will manage incoming support requests, work directly with stakeholders to clarify issues, and help deliver timely solutions in a collaborative environment. The ideal candidate brings strong finance process knowledge, hands-on experience with SAP Public Cloud, and the communication skills needed to guide users through issue resolution.

Responsibilities

• Manage assigned finance support requests and investigate issues to provide accurate, timely resolutions.

• Coordinate with business stakeholders to gather details, clarify problems, and schedule discussions when direct follow-up is needed.

• Support SAP Public Cloud finance-related processes by identifying configuration or process issues and recommending practical solutions.

• Document findings, resolution steps, and key updates to maintain clear support records and knowledge sharing.

• Partner with functional teams to interpret business needs and translate them into effective system support outcomes.

• Monitor ticket progress to ensure service expectations are met and unresolved items are escalated appropriately.

• Travel as needed for onsite meetings or collaboration sessions, including up to two visits when required.

• 5+ years of experience in finance support, systems support, or related functional roles.

• 2+ years of hands-on experience working with SAP Public Cloud.

• Strong verbal and written communication skills with the ability to work effectively with business users.

• Experience handling support tickets, troubleshooting issues, and coordinating issue resolution activities.

• Familiarity with business requirements documentation and configuration management practices.

• Ability to travel for onsite engagement up to two times as needed.

• Experience with technical and platform-related concepts such as client-side scripting, API development, or Salesforce development is a plus.