SAP PP Consultant – Production Support (P1/P2 Tickets)

SAP PP Consultant – Production Support (P1/P2 Tickets)

We are looking for an experienced SAP PP Consultant to provide production support for critical manufacturing and planning operations, with a strong focus on handling P1 and P2 priority incidents. The role requires deep functional expertise in SAP Production Planning (PP), strong troubleshooting capability, and the ability to resolve business-critical issues within SLA timelines.

The consultant will work closely with business users, cross-functional teams, and technical teams to ensure stability and continuity of production planning, execution, and related integrated business processes.

Key Responsibilities

• Production Support

• Handle P1 and P2 priority tickets related to SAP PP and ensure timely resolution within defined SLA/KPI targets.

• Analyze production issues, assess business impact, and drive immediate corrective actions.

• Perform root cause analysis (RCA) for recurring issues and recommend preventive solutions.

• Coordinate with ABAP, BASIS, MM, QM, SD, PM, and integration teams for end-to-end issue resolution.

• Provide regular updates to stakeholders during critical incident handling and support escalations as needed.

• SAP PP Functional Support

• Provide support for core SAP PP processes, including:

• Material Requirements Planning (MRP)

• Production Orders

• Planned Orders

• Demand Management

• Capacity Planning

• Bill of Materials (BOM)

• Work Centers

• Routings

• Production Scheduling

• Backflush and Confirmation processes

• Troubleshoot and resolve issues affecting production planning and shop floor execution.

• Support master data related to manufacturing processes and planning accuracy.

Required Skills

• 6–8 years of experience in SAP PP functional consulting/support

• Strong experience in production support and handling P1/P2 tickets

• Strong knowledge of SAP PP processes, including:

• MRP

• Production Orders

• Planned Orders

• BOM

• Work Centers

• Routings

• Capacity Planning

• Shop Floor Execution

• Hands-on experience in issue analysis, troubleshooting, and functional testing

• Strong understanding of manufacturing and production planning business processes

• Good knowledge of cross-functional integration with MM, QM, SD, and FI/CO

• Experience with ticketing tools such as ServiceNow, Jira, or Remedy

• Preferred Skills

• Experience in SAP S/4HANA PP support environment

• Exposure to PP-PI or process manufacturing environments

• Familiarity with Fiori apps related to production planning

• Understanding of batch management and production reporting

• Knowledge of ITIL support processes

Education

• Bachelor’s degree in Engineering, Manufacturing, Supply Chain, Information Technology, or related discipline

• Why Syntax?

• Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive, above-average compensation

• Global tourist: With us, you can also work from abroad from time to time

• Flexible working time models, home office

• Attractive benefits, e.g. company pension scheme or various health offers

• A modern environment in which the 'you' is part of it

• Open feedback culture, flat hierarchies and a motivated team

• Individual career planning with continuous training and coaching on the job

• You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!