About this role
About the Role
You will be a business-facing SAP expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes within SAP S/4HANA. You will act as a bridge between business stakeholders and IT/SAP teams to standardize local Order-to-Cash processes and drive continuous improvement across S/4HANA SD for ContiTech sites in the US. What You'll Do
- Process Ownership & Governance: Own and standardize local end-to-end Order-to-Cash (O2C) processes; drive harmonization of SD processes across regions, plants, and distribution centers; ensure alignment with BA/global templates, best practices, and compliance requirements; create and own the local/BA SAP work instructions repository.
- SAP S/4HANA SD Expertise: Act as the functional expert for SAP SD in S/4HANA; cover customer master, sales orders, route schedules, pricing, billing, quoting, accruals, rebates, credit management, and ensure proper integration with MM, FI, and logistics.
- Business–IT Interface: Translate business requirements into SAP functional specifications; serve as primary liaison between business users and SAP/IT teams; support workshops, fit-gap analysis, and solution validation for local and BA projects.
- Implementation, Testing & Quality Assurance: Lead the SD workstream for local activities in S/4HANA implementations and rollouts; ensure data cleansing/validation for core SD elements; support/define/execute fit-gap analysis, test scenarios, testing (unit/integration/UAT), cutover & hyper-care; validate system changes and ensure data accuracy before go-live; contribute to local/BA process and system enhancements.
- User Training & Adoption: Act as trainer and subject matter expert for business users; develop local and BA training materials and SOPs; drive user adoption and best practice usage.
- Operational Support & Continuous Improvement: Provide support for SD-related issues and root-cause analysis; identify process inefficiencies and drive improvements; monitor system performance and optimization of sales operations; create IT work requests after troubleshooting and communicate status to business users until completion. What We're Looking For
- SAP SD expertise in SAP S/4HANA; deep knowledge of O2C processes (order entry, delivery, billing, invoicing, returns) and SD master data, pricing, billing, and integration with MM/FI.
- Proven ability to translate business requirements into SAP functional specifications; strong business–IT interface skills; experience supporting workshops, fit-gap analyses, solution validation, testing (unit/integration/UAT), and cutover activities.
- Experience leading SD workstreams in SAP S/4HANA implementations/rollouts; data cleansing/validation and ensuring data accuracy before go-live; hyper-care activities.
- Training and change management skills; ability to develop training materials and SOPs; drive user adoption and best practices.
- Strong analytical, problem-solving, and cross-functional collaboration capabilities; ability to work in a hybrid environment and coordinate with ContiTech sites in the US.