SAP iXP Intern - Customer Service and Support (ABAP Frontend Area)

SAP iXP Intern - Customer Service and Support (ABAP Frontend Area)

Team: Information Technology Location: Budapest Published Date: Today Work Pattern: Hybrid Contract Type: Intern Reference: REF2786V

The Role

Job Description

About the SAP Internship

Experience

• Program

• The SAP Internship Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

• Three reasons to intern at SAP

• Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

• Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

• Gain visibility: with SAP Internship Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

• Meet your team

• We are a very mature team in two locations (Budapest and Vienna) with a very good team spirit. Supporting mostly SAP frontend products, like SAPGui, WebGui, NWBC, ITS.

What you'll do

• Interact directly with customers through chat and phone to help solve real-world technical issues

• Handle and follow up on customer support cases in collaboration with experienced engineers

• Create and maintain knowledge base articles (KBAs) to help others learn from your work

• Work closely with colleagues in Vienna, gaining cross-border teamwork experience

• Communicate regularly in English in a global, multicultural environment

• Location: Budapest, Hungary

• Duration: 12 months + possible prolongation (or until the conditions of being an active student are met)

• Time schedule: min. 24 hours/week (available schedules are 24 / 32 / 40 hours per week)

• What you bring

• Enrollment as an active full-time student in a Bachelor's or Master's degree, applicable to the related field

• Fluent English, both written and spoken

• Solid analytical thinking and a problem-solving mindset

• Interest in technical topics and a willingness to learn (no coding experience required)

• German language skills are a plus

• Equal Employment Opportunity (EEO) Statement

• Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Additional Information

• About SAP

• With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

• As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

• We win with inclusion

• SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please reach out to the Recruiting Operations Team.

• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

• Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

• Successful candidates might be required to undergo a background verification with an external vendor.

• AI Usage in the Recruitment Process

• Please note that any violation of guidelines may result in disqualification from the hiring process.