SAP IS-U Device Management Business Analyst

SAP IS-U Device Management

Location: Remote

Onsite

Requirements

• To be determined

• Compensation Range: $70-80/hour

• Project: SAP IS-U Device Management | Customer Service Operations & Process Improvement

• Introduction

• We are seeking an experienced SAP IS-U Device Management Business Analyst to support utility Customer Service operations, device management processes, and continuous improvement initiatives. This individual will serve as a subject matter expert for meter-related transactions, service orders, and operational workflows, partnering with business stakeholders and technical teams to translate business needs into requirements and effective solutions.

• The ideal candidate brings strong knowledge of SAP utility processes, FieldForce, Meter Data Management systems, and operational reporting and analysis.

• Day-to-Day Responsibilities

• Serve as a subject matter expert for SAP IS-U device management and service order processes.

• Support meter and premise-related transactions, order lifecycle activities, exception handling, and field-team coordination.

• Research and analyze Customer Service business processes, operational performance, and improvement opportunities.

• Document business requirements and ensure alignment with regulatory, operational, and internal control requirements.

• Liaise between business stakeholders and technical support teams to translate business needs into technical requirements.

• Analyze workflows, develop procedures, and recommend process improvements to increase operational efficiency.

• Support issue resolution, testing, validation, and implementation of operational enhancements.

• Assist with business continuity, governance, risk identification, escalation management, and departmental priorities.

• Develop and support operational reporting, data analysis, and performance assessments.

• Collaborate with Customer Service, field operations, and technical teams to resolve process and system issues.

• Required Skills & Qualifications

• Strong experience with SAP IS-U device management and utility Customer Service processes.

• Subject matter expertise in meter and premise transactions, service orders, and order lifecycle management.

• Advanced knowledge of utility Customer Service operations and SAP utility system processes.

• Experience with FieldForce and Meter Data Management systems.

• Ability to gather, document, and translate business requirements into technical requirements.

• Experience with business process analysis, workflow optimization, procedure development, and continuous improvement.

• Knowledge of compliance, operational controls, risk identification, and business continuity practices.

• Experience with query tools, operational reporting, and data analysis.

• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint.

• Strong written and verbal communication skills, with the ability to work across business and technical teams.

• Preferred Skills & Qualifications

• Experience supporting utility field operations and coordinating with technical and field service teams.

• Experience with service order exceptions, operational issue resolution, testing, and implementation of process improvements.

• Experience developing operational reports and recommendations based on business performance data.

• Experience supporting governance initiatives, regulatory requirements, and internal controls within a utility environment.