SAP IS-H Functional Support Consultant

Job title: SAP IS-H Functional Support Consultant

JOB SUMMARY

The SAP Functional Support Consultant (IS-H {Patient Admin/Billing}/ FI {Finance} / MM {Pharmacy}) provides end-to-end functional support for SAP ECC 6.0 (IS-H, FI, and MM) within the Clinix Health Group environment.

REQUIREMENTS

• Minimum Qualifications

• Bachelor’s degree in information systems, computer science or equivalent qualification

• SAP Certification IS-H, FI and MM preferably

• Minimum Experience

• Must have 5 years of experience working with SAP IS-H in health environment

• Proven experience in a private healthcare environment, with exposure to clinical systems.

• Experience with master data management, SAP configuration, user access, and authorizations.

• Advantageous

• Master’s degree in information science or equivalent qualification

• Exposure to Electronic Medical Records (EMR) systems and IS-H decommissioning projects.

• Key Competencies

• Understanding of healthcare compliance and data privacy regulations

• Strong incident management and vendor liaison skills.

• Experience supporting audits, compliance, and financial governance.

• Strong analytical, problem-solving, and communication skills.

• Able to work onsite with cross-functional teams.

• DELIVERABLES

• Serve as first point of contact for SAP incidents logging via Fresh Service (~10 tickets/month).

• Manage tickets end-to-end, including analysis, troubleshooting, escalation, vendor coordination, and closure.

• Provide functional replication, root-cause analysis, and validation of fixes before taking to SAP Production.

• Challenge vendor solutions that are incorrect, over-engineered, highly priced, or misaligned with business needs.

• Maintain master data including Master Tariff files, roles, and configuration per operational and regulatory requirements.

• Collaborate with clinical and administrative users to resolve operational issues.

• Provide configuration-level support for SAP FI:

• General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA).

• Support healthcare billing → FI integration, Revenue Accruals and reconciliation processes.

• Collaborate with SAP vendors and service providers, providing functional analysis and validating fixes.

• Ensure timely resolution of queries and adherence to SLAs.

• Support and coordinate User Acceptance Testing (UAT) across SAP modules.

• Create and maintain functional documentation, training manuals, and process flows for existing and any new developments.

• Support change management initiatives related to SAP enhancements, EMR integration, and S/4HANA readiness.

• Provide scheduled and ad hoc training to Clinix group of hospitals

• Assist in aligning SAP ECC processes to the future S/4HANA target state.