About this role
About the Role We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup. What You'll Do
- Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
- Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
- Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
- Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
- Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage. What We're Looking For
- Hands-on experience in HANA and Sybase database operations.
- Experience in managed service delivery and global support environments.
- Familiarity with ITIL processes and SLA/KPI tracking.
- Excellent troubleshooting, documentation, and communication skills. Nice to Have
- Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.