About this role
Company Description
Proudly recognized as a Top Employer, we prioritize our employees' growth and well-being. As a leading company in SAP solution implementation, we offer unparalleled opportunities to work on cutting-edge projects. Join a team that fosters innovation and continuous improvement.
Are you passionate about SAP solutions and looking to advance your career with a market leader?
Job Description
Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team.
Main responsibilities
- Receive and review user tickets.
- Check that the ticket contains the required information.
- Contact the user when additional information is needed.
- Perform basic checks and first-level troubleshooting.
- Solve simple and known issues using existing procedures and documentation.
- Categorize and prioritize tickets correctly.
- Route complex or functional/technical issues to the appropriate L2/L3 team.
- Keep tickets updated and ensure proper follow-up.
- Support users with clear and simple communication.
- Contribute to knowledge documentation and continuous improvement.
Qualifications
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Previous experience in accounting or financial processes.
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Good understanding of basic accounting concepts, such as:
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Accounts Payable / Accounts Receivable
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General Ledger
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Invoices and payments
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Cost centers
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Month-end closing activities
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Experience with SAP is a plus, especially SAP FI, but not mandatory.
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Good communication and customer-oriented mindset.
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Ability to understand a user issue, perform basic analysis and collect the right information before escalation.
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Organized, rigorous and able to follow procedures.
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Comfortable working in an international environment.
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Good level of French and English.
Additional Information
Work Location: Lisbon or Porto