About this role

Key responsibilities include, but are not limited to:

Lead and oversee multiple SAP, SAP Business One, and non-SAP projects simultaneously as the SAP SD Order-to-Cash subject matter expert for change requests, enhancements, and related initiatives.
Support global users across SAP and non-SAP applications through the centralized KACE/Freshservice

ticketing system, coordinating with consultants and business users to ensure timely resolution within SLAs.

Gather stakeholder requirements and translate them into solutions by defining project scope, timelines, resource estimates, deliverables, and milestones using project management best practices.
Identify business requirements, document current processes and interfaces, assess gaps, design future-state processes with business teams, and recommend improvements.
Drive process implementation through testing and training, while identifying and managing project dependencies and the critical path.
Collaborate with SAP and non-SAP technical teams to ensure configurations and developments are delivered on time and meet quality standards.
Develop test scripts and scenarios, perform unit testing based on business process knowledge, and act as the liaison between development teams and business users across IT projects.
Prepare and deliver project status reports, documentation, and presentations.
Support RFP preparation and vendor evaluation and selection for various projects.
Deliver SAP SD Order-to-Cash and introductory SAP training to global business users, enabling them to perform their functional responsibilities effectively.
Build and maintain a documentation repository containing standard operating procedures, training materials, Functional Specifications and Root Cause Analyses.

University degree in Computer Science, Business, Finance, or a comparable discipline.
Functional experience in SAP SD Order-to-Cash, including its configuration and integration with FICO, MM, and SAP PI/PO.
SAP S/4HANA implementation experience in the SAP SD Order-to-Cash module is preferred.
Ability to communicate and collaborate effectively with stakeholders across diverse global cultures, both individually and in groups.
Collaborate with stakeholders and lead requirements-gathering and development sessions.
General understanding of Agile methodology and software product development processes.
Proven ability to manage issues, scope, and quality while delivering projects successfully within budget and schedule.
Strong analytical skills and the ability to develop creative solutions to business problems.
Proactive problem-solving approach with a demonstrated record of successful project execution.
Excellent written and verbal communication skills in English and Hindi.
Work Experience
8–10 years of SAP functional experience in IT application management.
Experience managing at least two full-cycle SAP implementations, including one SAP S/4HANA project, with international exposure.
Travel & Working
Willingness to travel at least 10% and work afternoon shifts, with flexibility to support operations in India, the US, and Europe.

SAP Business Analyst