About this role
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
SAP Integration Suite (Cloud Integration, API Management, Event Mesh, Open Connectors), SAP BTP, SAP Cloud Connector, monitoring and observability platforms, CI/CD tooling, enterprise integration ecosystem.
What You Will Do
Operate and administer SAP Integration Suite services. Monitor platform health, availability, and performance. Manage incidents, problems, and operational support activities. Perform platform configuration and lifecycle management. Coordinate platform maintenance, upgrades, and patching. Ensure monitoring, observability, and operational readiness. Manage tenant configuration, certificates, connectivity, and security. Support capacity planning and platform optimization. Collaborate with SAP Basis, Infrastructure, Integration teams, and vendors. Drive continuous operational improvements following SRE practices.
Strong hands-on experience with minimum 4+ years in SAP BTP services. Experience working with SAPUI5/Fiori applications. Hands-on experience with CAPM (Node.js) development and support. Experience with SAP Build Process Automation (BPA). (Nice to have). Knowledge of SAP Document Management Service (DMS). Experience with SAP Identity Authentication Service (IAS).
Your Future at Kyndryl
We have opportunities that you won’t find anywhere else, including hands-on experience and learning opportunities
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience:
6+ years in SAP Integration, SAP BTP, or Middleware Operations
Strong operational experience with SAP Integration Suite
Experience with SAP BTP administration
Experience with incident, problem, and change management
Preferred Skills and Experience:
SAP Integration Suite
SAP BTP
SAP Cloud Connector
API Management
Event Mesh
ITIL, SRE, DevOps knowledge
Monitoring and observability tools
The candidate should possess strong application development and troubleshooting capabilities, including strong debugging and troubleshooting skills for UI and backend services. The individual should have the ability to analyze logs, traces, and runtime errors, along with a solid understanding of application architecture (frontend, backend, services). Experience in fixing bugs and supporting live applications is essential. In addition, the candidate should have experience with CI/CD pipelines for application deployment, hands-on experience with Git for version control, and experience managing deployments across multiple environments.
The candidate should have a strong understanding of authentication and authorization concepts, experience with IAS integration and SSO configurations, experience managing role collections and user roles in SAP BTP, and knowledge of OAuth, SAML, and token-based authentication. The role also requires experience handling production support and escalations, understanding monitoring tools and alert handling, and the ability to manage multiple tickets across customers simultaneously. Furthermore, the candidate should demonstrate strong analytical and problem-solving skills, the ability to independently investigate and resolve complex issues, a proactive mindset with ownership of issues and escalations, strong communication skills to interact with global teams and customers, the ability to provide clear and structured RCA documentation, a good understanding of support processes and incident management, and the ability to work in a structured and disciplined manner.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.