About this role
Location: Hyderabad, TG, IN, 500032 Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
RESPONSIBILITIES
- Support Install, Configure, Manage and Support SAP S/4 HANA 2020, 1909, 1809, 1709, 1610, 1511, 1503, ERP6.0 EHP, Process Orchestrator, BW, BPC, NetWeaver FIORI/Gateway, Solution Manager, Web Dispatcher, Content Server, Adobe Document Services, Business Objects and Java Based NetWeaver Products like Enterprise Portal Install, configure and Monitor HANA, Oracle, DB2, Sybase and MSSQL Database AWS, Azure, Google Cloud Hyperscaler Migration project experience (private to public, public to private) as well as regular operation and project support Perform technical upgrade procedures and S/4 Migrations projects using NZDT methodologies. SAP System Copies execution Administer, manage and support SAP clients. Day-to-Day system monitoring of a 3 tier SAP landscape. Define and implement Standards, Systems Architecture, runbooks and monitoring Infrastructure. Provide support (e.g., break/fix, how to expertise, minor enhancements, monitoring, testing) for business applications or infrastructure to associates or third parties to maintain their productivity level Performance troubleshooting advanced skills at application, OS and Database Levels Work very closely with other project consultants (Project Management, Functional, Security, Development, Automation) Implementation and support in SAP Cloud Platform, Cloud Connector, Cloud SSO Responsible for the setup and maintenance of customer systems Works on Incidents, Requests, Changes, and Problem Management Major incidents and escalations management Problem Resolutions and Incident Reports Standard Operations Procedure documentation creation, update and maintenance Perform backup and recovery using database tools. Advance Database Administration Quarterly Health checks reports creation, implementation plan and execution. Enhance monitoring based on repetitive events and provide permanent solutions. Knowledge based articles creation and continuous updates to ensure consistency and quality. Customer and Internal communication during Priority 1 and Priority 2 incidents Weekly / Biweekly meetings with Customer Success Managers, Principals and Technical Leaders Monthly SAP Security review on the landscape and when applies to provide guidance to customer. Monthly SAP Early Watch Analysis and create implementation plan System Perfo