SAP Application Support Specialist- Bilingual (Korean/ English)

Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/

Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• 401(k)

• Paid Sick hours

• Job Description

• We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.

• The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Responsibilities

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Qualifications

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.

• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.

• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.

• Understanding and experience in system development lifecycle preferred

• Demonstrated ability to interpret and analyze complex source code and technical documentation.

• Strong analytical, diagnostic, and problem-solving abilities required.

• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required

• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.

• High degree of professionalism, accountability, and customer service orientation required.

• Prior experience in client-facing roles preferred.

• Additional Information

• All your information will be kept confidential according to EEO guidelines.

• NO C2C