Salesforce Solution Architect/Technical Lead

Job title: Salesforce Solution Architect/Technical Lead

About the Role Launch is seeking an experienced Salesforce Solution Architect/Technical Lead to design, implement, and optimize enterprise-grade Salesforce solutions. The ideal candidate will have deep expertise in Sales Cloud, Service Cloud, Manufacturing Cloud, and AI automation using Agentforce, and will lead cross-functional teams to architect scalable solutions and drive digital transformation.

What You'll Do

• Lead the design and architecture of Salesforce solutions across Sales Cloud, Service Cloud, Manufacturing Cloud, and Agentforce, ensuring alignment with business goals and scalability for large data volumes.
• Conduct workshops and research into clients' Salesforce usage; produce reports with roadmaps, prototypes, and proofs-of-concept to define requirements and illustrate designs.
• Own end-to-end solution design, including data modeling, integration with external systems (APIs, ERP), identity and access management, and AI agent configuration for automation workflows.
• Groom and refine product backlogs, provide guidance on user stories, success criteria, and testing documentation, while supervising configuration, quality assurance, and deployment.
• Implement and optimize Manufacturing Cloud features such as sales agreements, rebate management, inventory management, warranty/claims lifecycle, and data processing engine (DPE) customizations.
• Design AI-driven automations using Agentforce, including agent configuration, prompt engineering, guardrails, and integration with Data Cloud for generative AI use cases like customer service agents or predictive manufacturing insights.
• Lead integration efforts across Salesforce clouds and third-party systems, managing sharing/visibility rules, platform security, and architectural patterns (e.g., Apex design patterns, LWC for UI).
• Serve as a release manager and escalation point for production issues, negotiating solutions to complex problems and ensuring seamless data flow and interoperability.
• Collaborate with sales teams on pre-sales efforts, proposal development, and POC delivery to demonstrate value alignment and ROI.
• Mentor development teams on best practices, coach on technical skills, and contribute to process improvements, including creating reusable assets and documentation.

What We're Looking For

• Bachelor's degree in Computer Science, Business, or a related field (or equivalent experience).
• 8+ years of experience in Salesforce development and architecture, with at least 3+ years in a lead or architect role delivering multi-cloud projects.
• 5+ years of client-facing consulting experience, ideally within a consulting firm or high-growth environment.
• Proven expertise in Sales Cloud, Service Cloud, and Manufacturing Cloud.
• Hands-on experience with Agentforce for AI automation, including building agentic solutions, integrating with Data Cloud, and working with generative AI, LLMs, and prompt engineering.
• Strong background in Salesforce integrations, data architecture, Apex, Triggers, Lightning Web Components (LWC), OmniStudio, and modern UI techniques.
• Experience in agile methodologies, requirements elicitation, and managing client-facing projects with increasing responsibility.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and build strong relationships.
• Required Certifications: Salesforce Certified Administrator; Salesforce Certified Sales Cloud Consultant; Salesforce Certified Service Cloud Consultant; Salesforce Certified Platform App Builder or Platform Developer I/II; Salesforce Manufacturing Cloud Accredited Professional; Salesforce AI Specialist or equivalent (e.g., Einstein AI certifications).
• Additional desirable: Integration Architect, Data Architect, Technical Architect, or OmniStudio Developer.
• Preferred Skills: Industry experience in manufacturing, consumer goods, or related sectors; Knowledge of Data Cloud, MuleSoft for integrations, or cloud data platforms (Snowflake, Databricks); Proficiency in Python or JavaScript for custom AI extensions; Active participation in the Salesforce community (Trailhead, user groups); Experience with Service Cloud for Manufacturing or cross-cloud implementations.

Nice to Have

• Optional/preferred qualifications aligned with the above: industry experience in manufacturing or consumer goods; data/cloud integration tools; scripting or programming proficiency; active Salesforce community involvement; cross-cloud project experience.

Compensation & Benefits

• As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world. Our employees receive full benefits—medical, dental, vision, and additional benefits typical of a consulting firm.