Salesforce Marketing Cloud (SFMC) contractor

Role overview

Svitla Systems Inc. is looking for a Salesforce Marketing Cloud (SFMC) professional for a 4-month contract position to provide hands-on technical and operational support across our CRM marketing programs.

You'll ensure continuity of day-to-day email operations, campaign and journey execution, SFMC administration, and key projects — while also helping establish SMS capabilities within SFMC, including foundational setup, requirements, testing, and process design.

The ideal candidate can step into an existing SFMC environment quickly and move comfortably between hands-on campaign production, troubleshooting, journey configuration, and platform administration.

Key Responsibilities

• Execute email campaigns end-to-end, including builds, QA, testing, deployment, and post-launch validation.
• Provide hands-on production support during high-volume and peak periods.
• Build, configure, test, and maintain SFMC journeys and automated communications.
• Troubleshoot campaign, audience, data, journey, and deployment issues to ensure accurate, on-time execution.
• Act as a key SFMC technical resource and administrator.
• Support platform configuration, administration, troubleshooting, integrations, and technical dependencies.
• Provide SFMC expertise and solution recommendations for projects and operational challenges.
• Support initiatives beyond traditional CRM execution when SFMC architecture or platform expertise is needed.
• Build, test, troubleshoot, and maintain email journeys and automated programs.
• Help establish SMS capabilities, including platform setup, configuration, audience/data requirements, testing, and deployment processes.
• Set up foundational SMS workflows, documentation, and QA best practices for future execution.
• Monitor email deliverability, subscriber health, audience quality, and campaign execution.
• Identify and resolve deliverability, data, and production issues.
• Apply best practices for segmentation, QA, testing, and email performance optimization.
• Maintain key campaign and platform documentation and processes.
• Identify recurring production issues and opportunities to reduce manual effort.
• Document critical SFMC processes and dependencies to support knowledge transfer and long-term ownership.

Qualifications

• Strong hands-on experience with Salesforce Marketing Cloud (SFMC).

• Experience with Email Studio, Journey Builder, Automation Studio, Contact Builder, and related SFMC capabilities.

• Demonstrated experience building, QA'ing, troubleshooting, and deploying complex email campaigns and journeys.

• Experience with SFMC SMS/Mobile Studio, ideally including implementation or initial setup of SMS capabilities.

• Strong knowledge of audience segmentation, data extensions, subscriber management, QA, and email deliverability.

• Experience administering and troubleshooting SFMC environments.

• Working knowledge of AMPscript, SQL, HTML/CSS, personalization, and automation.

• Ability to quickly ramp up in an existing environment, work independently, and manage multiple priorities.

• SFMC certifications and experience with integrations/APIs are a plus.

• We offer

• US and EU projects based on advanced technologies.

• Competitive compensation based on skills and experience.

• Regular performance appraisals to support your growth.

• Flexibility in workspace, either remote or our welcoming office.

• Bonuses for article writing, public talks, other activities

• Generous time off, including vacation, national holidays, sick leaves, and family days.

• Personalized learning programs tailored to your interests and skill development.

• Free tech webinars and meetups organized by Svitla.

• Regular corporate online activities.

• Awesome team and a friendly, supportive community!

• Why join Svitla

• Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

• Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.

• Join us!